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Public expenditure on education and skills : Government response to the Committee's first report of Session 2004-05 : third special report of Session 2004-05 [PDF]

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Understanding Street-Level Bureaucracy

2015
<i>Understanding Street-Level Bureaucracy</i> gathers internationally acclaimed scholars to provide a state-of-the-art account of theory and research on modern street-level bureaucracy, filling an important gap in the literature on public policy delivery.
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Street Level Bureaucracy, Casework and Justice

Social Theory and Practice, 2022
Most contemporary justice theories focus on the basic structure of society but pay relatively little attention to the implementation of laws and policies at the street-level. As agents of the basic structure, social caseworkers and street-level bureaucrats are, however, potentially in a unique position in the fight to deliver justice at the coalface of
Daniel Engster, Matt Edge
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Street-level bureaucracy revisited

Language and Dialogue, 2016
In social work practice, keeping records of encounters with clients is a routinized practice for documenting cases. This paper focuses on the specific task of obtaining the prospective clients’ correct address for filling in a standardized personal report form. My analysis focuses in the way both the client(s) and the social worker cooperatively orient
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The Theory of Street-Level Bureaucracy

Administration & Society, 1987
The characterization of decision making by the theory of street-level bureaucracy is subjected to critical analysis. Its similarities to several classical assumptions, common to bureaucratic discourse, are noted. An alternative "political" discourse and a complementary framework are explicated to advance the theory of street-level bureaucracy.
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STREET‐LEVEL BUREAUCRACY AND PUBLIC ACCOUNTABILITY

Public Administration, 2007
The concept of ‘street‐level bureaucracy’ was coined by Michael Lipsky (1980) as the common denominator for what would become a scholarly theme. Since then his stress on the relative autonomy of professionals has been complemented by the insight that they are working in a micro‐network of relations, in varying contexts.
PETER HUPE, MICHAEL HILL
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The Personal Side of Street-Level Bureaucracy

Urban Affairs Quarterly, 1986
Despite much evidence that municipal services are delivered mostly without significant class bias, suspicions remain that municipal administrators discriminate against the disadvantaged, particularly in one-to-one citizen-administrator interactions. This research develops evidence on that possibility by examining how helpfully and courteously citizens
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