Results 31 to 40 of about 10,031 (298)

The Application of Customer Service Standards and Street-Level Bureaucrats’ Discretion in Lithuanian State Agencies

open access: yesBaltic Journal of Law & Politics, 2020
The main purpose of this article is to explore how standardization of the public service provision and introduction of customer service standards affect the de facto discretion of civil servants. The study uses a qualitative case study approach. Two main
Civinskas Remigijus   +2 more
doaj   +1 more source

New perspectives on street-level bureaucracy : Using naturally occurring interaction to study digital frontline work

open access: yes, 2022
Previous research on street-level bureaucracy has acknowledged the increased use of information and communication technologies (ICT) for service delivery.
Flinkfeldt, Marie,, Höglund, Frida,
core  

The Digitalisation of Dutch Civic Integration: How Digital Technologies Shape Inequality and Bureaucratic Discretion

open access: yesSocial Inclusion
Migration management is becoming increasingly digitalised, with digital borders producing inequalities by fixing framings that determine who is allowed entry and residence.
Iris Poelen, Ricky van Oers
doaj   +1 more source

Citizen involement in Street-level bureaucracy

open access: yes, 2023
This thesis explores how street-level bureaucrats involve unemployed citizens, with complex social problems who receive social welfare, in their case processing in the street-level bureaucracy.
Saltá, Hans Arni, Yaseen, Malang
core  

Pelayanan perizinan UMKM melalui SAKEDAP dalam perspektif Street Level Bureaucracy [PDF]

open access: yes, 2023
Pelayanan perizinan merupakan salah satu instrumen pemerintah dalam mengendalikan aktivitas usaha pada masyarakat. Berangkat dari hal tersebut perlu adanya perubahan yang berkelanjutan pada lingkup pelayanan perizinan berusaha dengan perubahan dalam ...
Sidik, Muhammad Farid
core  

Barriers and Enablers for Effective Support Coordination in the National Disability Insurance Scheme

open access: yesAustralian Journal of Social Issues, EarlyView.
ABSTRACT Support coordinators act as intermediaries between the National Disability Insurance Scheme (NDIS) and participants, facilitating access to funded supports. To optimise outcomes, they must navigate NDIS complexities, identify services that meet individual needs and engage with diverse stakeholders.
Sharyn McDonald   +3 more
wiley   +1 more source

Rachel Humphris. 2019. Home-Land: Romanian Roma, Domestic Spaces and the State. Bristol: Bristol University Press, 240 p.

open access: yesMartor, 2020
This volume by Rachel Humphris investigates the most intimate spheres of the social interaction with the street level bureaucracy of the state. The main actors involved in the interactions described and analyzed are the street level social “frontline ...
László Fosztó
doaj  

Bridging home, school and community to address educational inequality: Supporting educational trajectories through community bridge work

open access: yesBritish Educational Research Journal, EarlyView.
Abstract This paper explores the role of community stakeholders in supporting the educational trajectories of students experiencing socio‐economic disadvantage in the Irish context. Building on international and national policy debates, the study examines how community‐based organisations, statutory services and outreach initiatives work alongside ...
Aoife Joy Keogh, Deirdre McGillicuddy
wiley   +1 more source

Counting cases, conserving species: addressing highly pathogenic avian influenza in wildlife

open access: yesBiological Reviews, EarlyView.
ABSTRACT Highly pathogenic avian influenza (HPAI) has become a critical threat to wildlife, shifting from a seasonal epizootic to a persistent, year‐round panzootic with global consequences. Here, we summarise the origin, evolutionary mechanisms, and expanding host range of the current H5N1 virus (clade 2.3.4.4b) and assess its impact on wildlife. Over
Ulrich Knief   +4 more
wiley   +1 more source

Consider Street‐Level Bureaucracy Study [PDF]

open access: yes, 2006
行政サービスの提供において、サービスの受益者であるクライアントに直接サービスを提供する現場の第一線職員の役割は重要である。なぜなら、第一線職員が業務を怠れば、それが直接サービスの中身となって現れるからである。しかし、現状は単に、第一線職員の職務態度や手抜きといった問題だけに収まらない。その理由としてクライアントに対する相対的な資源の不足や複雑な職務環境が問題として指摘されている。 このような課題について本稿では、以下のように展開している。第一に、ストリートレベルの官僚制論を概観する。第二に、ストリート ...
Ito, Shinsuke   +4 more
core   +1 more source

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