Results 241 to 250 of about 5,534 (289)

Street-Level Bureaucrats: From Obedience to Participation

2021
This chapter presents the first piece of empirical evidence on the nature of officer–recipient relationships in Oportunidades-Prospera by scrutinizing the perspectives of physicians and nurses implementing the program in two localities of the state of Puebla. It presents the health officers’ experiences and attitudes toward program delivery, their work,
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ARE STREET‐LEVEL BUREAUCRATS COMPELLED OR ENTICED TO COPE?

Public Administration, 2006
Traditional studies of street‐level bureaucrats see the bureaucrat’s behaviour as a kind of self‐defence – a way to minimize negative aspects of the job and thereby job frustration. I argue – and empirically show – that it is equally relevant to consider at least part of street‐level bureaucrat behaviour as positively motivated – as a way of maximizing
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Street-level bureaucrats tussen organisaties

2013
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Brandsen, Taco, Oude Vrielink, Mirjan
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Experiments on and with Street-Level Bureaucrats

2021
Noah L. Nathan, Ariel White
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Information Communication Technology and the Street-Level Bureaucrat

2016
This chapter explains the theory behind an information communication technology (ICT) being developed to provide marginalised populations with a tool for uniting the voices of progressive-minded activists. The theory suggests that with this technology, seemingly incompatible progressive groups might enlarge their campaigns for social equity, creating a
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Playing defence: the impact of trust on the coping mechanisms of street-level bureaucrats

Public Management Review, 2022
Maayan Davidovitz, Nissim Cohen
exaly  

Street-level bureaucrats in environments of systemic corruption: sources of influence

The influences weighing on SLBs’ behaviour, attitudes, and proclivity towards corruption in environments of systemic corruption are many and difficult to disaggregate. Drawing from fieldwork on corruption in Mexican municipalities, this chapter offers a typology that helps identify different sources and levels of influence that weigh on SLBs and that ...
Oliver Meza, Elizabeth Pérez-Chiqués, Anat Gofen   +2 more
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Street-Level Bureaucrats at the Forefront of Pandemic Response: A Comparative Perspective

Journal of Comparative Policy Analysis: Research and Practice, 2021
Anat Gofen, Gabriela Lotta
exaly  

Which Clients Inspire or Reduce the Trust of Street-Level Bureaucrats?

Administration and Society, 2022
Maayan Davidovitz, Nissim Cohen
exaly  

The Artificial Bureaucrat: Artificial Intelligence in Street-Level Work

Digital Government: Research and Practice
Public service provision in the frontline, coined street-level bureaucracy, has been gradually impacted by information and communications technology (ICT) for decades. This impact, however, has mostly considered ICT as a tool suitable for tasks with low complexity.
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