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Essais in economics of telecommunications : competition between services and between firms
Marc Petulowa
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Telecommunications service quality, customer satisfaction and customer loyalty in pandemic times
Management Research Review, 2022Purpose This study aims to empirically explore telecommunications service quality (SQ) and its impact on the customer loyalty (CL) through a mediating impact of customer satisfaction (CS) during the COVID-19 pandemic crisis.
Abd-Elrahman Hassanein Abd-Elrahman
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An Empirical Study of the Telecommunications Service Industries Using Productivity Decomposition
IEEE transactions on engineering management, 2017Telecommunications service industry provides services that transmit voice, data, text, sound, video, and other signals. In the Internet age, the telecommunications service industry has experienced tremendous growth to form an indispensable infrastructure
Benjamin B. M. Shao+2 more
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A critical review of alternative measures of telecommunications service quality
, 2019Purpose The purpose of this paper is to review the service quality (SQ) models established in various empirical studies conducted across the world specifically applied to telecommunications services.
Abd-Elrahman Hassanein Abd-Elrahman+3 more
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ACM Symposium on Applied Computing, 2012
Enterprise Engineering offers a global view on multiple concerns such as processes, stakeholders, supporting technology. This global view is sustained by Enterprise Architecture frameworks, languages, tools and standards.
Vanea Chiprianov+2 more
semanticscholar +1 more source
Enterprise Engineering offers a global view on multiple concerns such as processes, stakeholders, supporting technology. This global view is sustained by Enterprise Architecture frameworks, languages, tools and standards.
Vanea Chiprianov+2 more
semanticscholar +1 more source