Results 111 to 120 of about 5,050,699 (136)
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Using SERVQUAL to assess the quality of service provided by Jordanian telecommunications Sector
, 2014Purpose – The purpose of this paper is to explore the application of the SERVQUAL approach to assess the quality of service of Jordanian telecommunication sector and how this can ultimately affect customer loyalty.
Muhammed S. Alnsour +2 more
semanticscholar +1 more source
Between Owner and Regulator: Governing the Business of China's Telecommunications Service Industry*
The China Quarterly, 2009This study explains the institutional structure and mechanism of economic regulation in China's telecommunications basic service industry. The case of telecoms basic service provides an excellent window to explore how Chinese leadership governs strategic
Yukyung Yeo
semanticscholar +1 more source
Open for Business? China's Telecommunications Service Market and the WTO
, 2010China joined the World Trade Organization (WTO) in 2001 after almost 15 years of negotiations, making extensive commitments to open its markets to foreign investment and liberalize trade in goods and services. China represents a huge potential market for
Tania Voon, A. Mitchell
semanticscholar +1 more source
On the Optimality of Fixed-up-to Tariff for Telecommunications Service
Information systems research, 2006A tariff is the total charge payable by a customer for services provided. We study the design of tariffs for a telecommunications service provider. We develop an economic model that captures the negative externalities of the network and the diversity of ...
Y. Masuda, S. Whang
semanticscholar +1 more source
, 2010
The telecommunications industry with an approximate annual churn rate of 30% can nowadays be considered as one of the top sectors on the list of those suffering from customer churn. Although different studies have focused on developing a predictive model
Ali Tamaddoni Jahromi +3 more
semanticscholar +1 more source
The telecommunications industry with an approximate annual churn rate of 30% can nowadays be considered as one of the top sectors on the list of those suffering from customer churn. Although different studies have focused on developing a predictive model
Ali Tamaddoni Jahromi +3 more
semanticscholar +1 more source
Journal of Information and Technology, 2002
Managing risk in a new product and service development process is one of the major challenges for many business managers. A scenario planning approach was incorporated into a new telecommunications service development process in order to understand the ...
Jae-Hyeon Ahn, Ann Skudlark
semanticscholar +1 more source
Managing risk in a new product and service development process is one of the major challenges for many business managers. A scenario planning approach was incorporated into a new telecommunications service development process in order to understand the ...
Jae-Hyeon Ahn, Ann Skudlark
semanticscholar +1 more source
Service quality in utility industries: the European telecommunications sector
, 2014Purpose – The purpose of this paper is to analyse the economic and technological factors that determine the quality of European telecommunications services.
V. Pina, L. Torres, Patricia Bachiller
semanticscholar +1 more source
The IBM telecommunications service delivery platform
IBM Systems Journal, 2008Telecommunications service providers (TSPs) are currently faced with a significant number of threats to their core business models. In addition to competition from traditional TSPs, they must also face increasing competition from Internet service ...
S. Ramanathan +2 more
semanticscholar +1 more source
Request for Comments, 2006
RFCs 3689 and 3690 detail requirements for an Emergency Telecommunications Service (ETS), of which an Internet Emergency Preparedness Service (IEPS) would be a part.
F. Baker, J. Polk
semanticscholar +1 more source
RFCs 3689 and 3690 detail requirements for an Emergency Telecommunications Service (ETS), of which an Internet Emergency Preparedness Service (IEPS) would be a part.
F. Baker, J. Polk
semanticscholar +1 more source
Framework for Supporting Emergency Telecommunications Service (ETS) in IP Telephony
Request for Comments, 2005This document presents a framework for supporting authorized, emergency-related communication within the context of IP telephony. We present a series of objectives that reflect a general view of how authorized emergency service, in line with the ...
K. Carlberg, I. Brown, C. Beard
semanticscholar +1 more source