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European Journal of Operational Research, 1990
Total Quality Management (TQM) is a revolutionary concept in the management of quality. Foremost, it is a recognition that quality not only depends upon tangible investments in machines, processes or facilities, but also on intangibles such as the integration and management of these resources, the corporate and cultural environment, personnel ...
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Total Quality Management (TQM) is a revolutionary concept in the management of quality. Foremost, it is a recognition that quality not only depends upon tangible investments in machines, processes or facilities, but also on intangibles such as the integration and management of these resources, the corporate and cultural environment, personnel ...
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Introducing total quality management
Nursing Standard, 1992Total quality management is a system that could pay dividends for National Health Service managers and employees but would require a change of culture, from one of crisis response to problems to one preventing them from happening in the first place. This article introduces the concept and describes the preconditions for its successful application.
K, Evans, G, English
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Total quality management: Field of dreams?
Health Care Management Review, 1995Total quality management promises to reconcile cost/quality conflicts, increase customer satisfaction, and improve hospitals' competitiveness as well as operational and financial performance. This article reviews the hospital literature on TQM and concludes that there is little evidence to substantiate these claims.
B, Bigelow, M, Arndt
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