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Quality improvement project for minimising red blood cell unit wastage at a secondary referral hospital in Malawi. [PDF]
BMJ Open QualMithi B +5 more
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Total quality management: Field of dreams?
Health Care Management Review, 1995Total quality management promises to reconcile cost/quality conflicts, increase customer satisfaction, and improve hospitals' competitiveness as well as operational and financial performance. This article reviews the hospital literature on TQM and concludes that there is little evidence to substantiate these claims.
B, Bigelow, M, Arndt
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Journal of Customer Service in Marketing & Management, 1996
Der Begriff „Total Quality Management“ (TQM) entwickelte sich aus dem ursprunglichen Qualitatsverstandnis als Ubereinstimmung von spezifizierten mit tatsachlich festgestellten Merkmalswerten von Produkten. Die Lernfahigkeit speziell der japanischen Unternehmen zeigt sich in der Wandlung des Begriffsinhaltes der Qualitat ab 1950, als die japanischen ...
Rolf Staal, Veit Buch
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Der Begriff „Total Quality Management“ (TQM) entwickelte sich aus dem ursprunglichen Qualitatsverstandnis als Ubereinstimmung von spezifizierten mit tatsachlich festgestellten Merkmalswerten von Produkten. Die Lernfahigkeit speziell der japanischen Unternehmen zeigt sich in der Wandlung des Begriffsinhaltes der Qualitat ab 1950, als die japanischen ...
Rolf Staal, Veit Buch
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Introducing total quality management
Nursing Standard, 1992Total quality management is a system that could pay dividends for National Health Service managers and employees but would require a change of culture, from one of crisis response to problems to one preventing them from happening in the first place. This article introduces the concept and describes the preconditions for its successful application.
K, Evans, G, English
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Administration in Social Work, 2000
Collis P. Huntington, owner of Newport News Shipbuilding, engraved in 1917 the company’s motto on the side of the building: “We shall build good ships here; at a profit, if we can, at a loss if we must, but always build good ships.” (Dobyns and Crawford-Mason, 1991: 11).
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Collis P. Huntington, owner of Newport News Shipbuilding, engraved in 1917 the company’s motto on the side of the building: “We shall build good ships here; at a profit, if we can, at a loss if we must, but always build good ships.” (Dobyns and Crawford-Mason, 1991: 11).
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European Journal of Operational Research, 1990
Total Quality Management (TQM) is a revolutionary concept in the management of quality. Foremost, it is a recognition that quality not only depends upon tangible investments in machines, processes or facilities, but also on intangibles such as the integration and management of these resources, the corporate and cultural environment, personnel ...
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Total Quality Management (TQM) is a revolutionary concept in the management of quality. Foremost, it is a recognition that quality not only depends upon tangible investments in machines, processes or facilities, but also on intangibles such as the integration and management of these resources, the corporate and cultural environment, personnel ...
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Total quality management and education
Total Quality Management & Business Excellence, 1995In this paper the five cornerstones (key principles) of total quality management (TQM) are introduced by using a new management pyramid called the TQM pyramid. These principles are leadership, focus on the customer and the employee, continuous improvements, everybody's participation and focus on facts.
Dahlgaard, Jens Jørn +2 more
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The benefits of total quality management
Computerized Medical Imaging and Graphics, 2001In this article, we will review the implementation of the ISO 9000 quality system in the Department of Nuclear Medicine. We will also discuss the benefits of working with the ISO 9000 standards and explain why we have shifted our focus from ISO 9000 towards the EFQM model. After an introduction concerning Total Quality Management and the EFQM model, we
H P, Geraedts +2 more
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International Journal of Quality & Reliability Management, 1994
Attempts to capture the varied conceptualizations of industries by researchers and to provide some perspectives from which to understand the concepts, evolution and implementation of TQM. A case study of TQM implementation is presented and the implications for developing economies are highlighted.
R.R. Lakhe, R.P. Mohanty
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Attempts to capture the varied conceptualizations of industries by researchers and to provide some perspectives from which to understand the concepts, evolution and implementation of TQM. A case study of TQM implementation is presented and the implications for developing economies are highlighted.
R.R. Lakhe, R.P. Mohanty
+5 more sources