Predictive Modeling of Tourist Satisfaction Based on Service Marketing Mix Elements Using Machine Learning Techniques. [PDF]
Hoque MN, Jannat SN, Arafat Y, Miah MM.
europepmc +1 more source
Loneliness and the Customer Journey: Toward a Framework for Customer Experience Management
ABSTRACT How can customer experience (CX) frameworks be used to understand and support service firms to mitigate loneliness and social isolation? This paper addresses this question by developing the Lonely Customer Journey, a conceptual framework that uses the Touchpoints‐Context‐Qualities (TCQ) framework (De Keyser et al.
Nina Veflen, Lars Witell, Lars Fuglsang
wiley +1 more source
From destination perceptions to visit behavior in Macao: a sequential mediation model of motivation, attitude, and intention among Mainland Chinese tourists. [PDF]
Yang F, Jiang S.
europepmc +1 more source
Consumer Cultural Renaissance: Conceptualisation, Scale Development, and Validation
ABSTRACT As incessant globalisation leads to the pervasive erosion of traditional Asian culture by Western consumerism, a recent phenomenon has emerged that allures Asian consumers to reconnect with their traditional culture via consumption. We postulate that this behaviour is rooted in a self‐identity, consumer cultural renaissance (CCR), that has not
Richard Lee +3 more
wiley +1 more source
Understanding perceived value in tourism: Insights from destinations facing crises. [PDF]
Yacoub L +3 more
europepmc +1 more source
ABSTRACT This study introduces the Paradox of Escapism, exploring how the act of escaping reality can evolve from a short‐term avoidance strategy to a mechanism for self‐regulation and enhanced life satisfaction. Employing five rigorous, multimethod investigations, including qualitative interviews and sentiment analysis (Study 1), Structural Equation ...
Thamiris Magalhães de Sousa +3 more
wiley +1 more source
The impact of experience quality on revisit intention: The chain mediation effect of tourist satisfaction and place attachment. [PDF]
Yan Y, Ye Q, Zhu X, Dong J, Li T.
europepmc +1 more source
The Physical, Emotional, and Autonomous Anthropomorphism of Service Chatbots
ABSTRACT Prior research on chatbot anthropomorphism has often treated it as a unidimensional construct, producing inconsistent findings regarding how human‐like design cues shape user responses. This study conceptualizes anthropomorphism as a multidimensional higher‐order perception comprising three distinct forms of anthropomorphic attribution ...
Yangjuan Hu, Fulya Acikgoz, Shubin Yu
wiley +1 more source
From experience to intention: how rural tourscape fosters destination sustainability through flow experience and memory. [PDF]
Xu H, Zhu N, Zhu J, Zhao J, Jin C.
europepmc +1 more source
Property Rights Entrepreneurship: The Drive for Product, Asset, and Resource Excludability
ABSTRACT Property rights are foundational to market economies, and entrepreneurial activity depends heavily on the excludability afforded by property rights. Yet, the role of entrepreneurs in shaping the evolution of property rights has been so thoroughly taken for granted that it often vanishes from analyses.
Thomas J. Dean +2 more
wiley +1 more source

