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The impact of ski servicescape on tourist loyalty: evidence from Chinese market
Current Issues in TourismWith the rapid development of the Chinese ski tourism industry, there has been a surge in public enthusiasm for participating in ski tourism. However, ski tourists exhibit a low per capita skiing frequency, indicating room for improvement in their ...
Shiyu Huang
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Exploring Tourist Satisfaction and Destination Loyalty
2019The study of tourists’ satisfaction and loyalty is a very fruitful area of research. In this chapter we get deeper insight on the determinants of tourists’ satisfaction and loyalty behaviour, and how both variables influence each other. With this objective, we estimate two main equations employing survey data on five Spanish destinations.
Andrés Artal-Tur +1 more
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2022
The purpose for writing this paper was to give an insight into the level of tourist loyalty and satisfaction of tourists for Croatia as the tourist destination, as well as to determine the quality of tourist offer of the country. For the best possible comprehension of tourist loyalty, both theoretical and empirical researches have been conducted ...
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The purpose for writing this paper was to give an insight into the level of tourist loyalty and satisfaction of tourists for Croatia as the tourist destination, as well as to determine the quality of tourist offer of the country. For the best possible comprehension of tourist loyalty, both theoretical and empirical researches have been conducted ...
openaire +1 more source
Tourism Management, 2011
Abstract This study examines the causal relationship between tourist expectations, tourist motivations, tour quality, tourist satisfaction, tourist complaints and tourist loyalty of Chinese tourists in the Republic of Korea using path analysis. It was found that tourist expectations have a negative effect on the perceived experiential quality of the ...
Sangjae Lee, Sungil Jeon, Doyoung Kim
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Abstract This study examines the causal relationship between tourist expectations, tourist motivations, tour quality, tourist satisfaction, tourist complaints and tourist loyalty of Chinese tourists in the Republic of Korea using path analysis. It was found that tourist expectations have a negative effect on the perceived experiential quality of the ...
Sangjae Lee, Sungil Jeon, Doyoung Kim
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Conceptualizing and measuring loyalty: Towards a conceptual model of tourist loyalty antecedents
Journal of Vacation Marketing, 2011Research on loyalty in tourism is becoming an area particularly relevant in the design of strategies for tourism companies oriented towards creating and continuing customer relationships. In this context, the present paper aims at studying loyalty formation in its two approaches (attitudinal and behavioral) from a dual purpose.
Beatriz Moliner Velázquez +2 more
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Tourist Loyalty to Tour Operator: Effects of Price Promotions and Tourist Effort
Journal of Travel Research, 2008This article analyzes the formation of the tourist loyalty to tour operator and the effects of price promotions and the consumer's search for price promotions in the scheme of perceived price perceived quality satisfaction loyalty to tour operator. The main results indicate that perceived quality is the primary antecedent of tourist loyalty to tour ...
Sara Campo, María J. Yagüe
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Sport Tourists' Loyalty: A Conceptual Model
Journal of Sport & Tourism, 2006This research promotes an innovative qualitative methodology, the Zaltman Metaphor Elicitation Technique (ZMET), for sport and tourism research. ZMET has been applied mainly in marketing research (e.g., advertising) for major companies. This study adopts ZMET because of its sophisticated imaging techniques in eliciting both consumers' spoken and tacit ...
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The international journal of tourism research
Memorable Tourism Experiences (MTEs) and tourist interactions with (A) residents and (B) employees at destinations play a critical role in shaping place identity, customer perceived value (CPV), emotional experience, and active loyalty. This study, based
Anirban Das +3 more
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Memorable Tourism Experiences (MTEs) and tourist interactions with (A) residents and (B) employees at destinations play a critical role in shaping place identity, customer perceived value (CPV), emotional experience, and active loyalty. This study, based
Anirban Das +3 more
semanticscholar +1 more source
Tourist Loyalty in the European Themed Restaurants
Proceedings of the International Conference on Industrial Engineering and Operations Management, 2022Novia Yuliarni +2 more
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International Journal of Tourism Cities
Purpose Brand gestalt has emerged as a crucial concept in marketing and branding, denoting the holistic perception and overall impression that consumers develop about a brand.
D. Mandagi +3 more
semanticscholar +1 more source
Purpose Brand gestalt has emerged as a crucial concept in marketing and branding, denoting the holistic perception and overall impression that consumers develop about a brand.
D. Mandagi +3 more
semanticscholar +1 more source