Knowledge Hiding by Salespeople in a B2C Context
ABSTRACT This study sought to explore the possible reasons why salespeople hide knowledge from customers in a business‐to‐consumer context (B2C). Based on the existing literature on knowledge hiding at the individual, organizational, and sales levels, an exploratory methodology with a qualitative approach was adopted.
Clarisse Cordeiro Medeiros Mondego +1 more
wiley +1 more source
From anticipation to memory: a systematic review of tourist emotional experience. [PDF]
Zeng J, Thirumoorthi T, Mohtar M.
europepmc +1 more source
The Physical, Emotional, and Autonomous Anthropomorphism of Service Chatbots
ABSTRACT Prior research on chatbot anthropomorphism has often treated it as a unidimensional construct, producing inconsistent findings regarding how human‐like design cues shape user responses. This study conceptualizes anthropomorphism as a multidimensional higher‐order perception comprising three distinct forms of anthropomorphic attribution ...
Yangjuan Hu, Fulya Acikgoz, Shubin Yu
wiley +1 more source
Tourscape, cultural identity, and loyalty in a themed cultural precinct: A study of Datang Everbright City in Xi'an, China. [PDF]
Nie G, Li P, Yan M, Ai S, He J.
europepmc +1 more source
Guidelines for Meta‐Analytic Structural Equation Modeling: Steps, Resources, and Illustrations
ABSTRACT The goal of science is to build incremental, structured, and reliable knowledge over time. Yet, many strands of marketing and related disciplines exhibit symptoms of cumulative stagnation, including lack of replicability and weak theoretical integration. Existing remedies such as replication studies, multistudy investigations, and open science
Hassam Waheed, Weng Marc Lim
wiley +1 more source
Sports tourism motivation and tourist satisfaction in resort Ski tourism: A distal mediation model of tourist expectation and experience quality. [PDF]
Zhang M, Zhang C, Li S, Li T, Han Y.
europepmc +1 more source
ABSTRACT This paper examines strategic responses to alternative enforcement designs in professional basketball. Using NBA player‐level panel data, we study two anti‐flopping reforms: ex post financial fines introduced in 2012–2013 and in‐game technical fouls implemented in 2023–2024.
Juan Ignacio Martín‐Legendre +2 more
wiley +1 more source
Factors Influencing Customer Satisfaction and Behavioral Intention in Local Food Tourism: A Structural Equation Modeling Approach. [PDF]
Madhyamapurush W.
europepmc +1 more source
ABSTRACT Distributed manufacturing enabled by additive manufacturing (AM) allows supply chains to rapidly adapt to changing market conditions through flexible facility relocation and capacity adjustment. However, existing studies largely overlook the logistical aspects of AM‐based supply chains and typically treat facility location and logistics ...
Behrang Bootaki, Guoqing Zhang
wiley +1 more source
Tourist satisfaction as a mediator between event quality and economic outcomes: evidence from a Silk Road heritage destination. [PDF]
Omonova N +8 more
europepmc +1 more source

