Mapping Research Trends in AI-Based Tourism and Hospitality Marketing: A Bibliometric and Thematic Review. [PDF]
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Leveraging neural networks to model tourist behaviour for sustainable heritage conservation. [PDF]
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From tourist motivations to tourist satisfaction
International Journal of Culture, Tourism and Hospitality Research, 2013Purpose – This paper aims to explore the concept of push and pull satisfaction and relates it with a uni-dimensional measure of satisfaction. Design/methodology/approach – A factor structure is derived, comprising push and pull satisfaction factors which are ...
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Italian Outbound Tourists, Tourists’ Expenditure and Satisfaction
SSRN Electronic Journal, 2019The paper aims at investigating the expenditure behavior of Italian tourists travelling abroad for personal purposes. In particular, we focus on the relationship between expenditure and satisfaction of Italian outbound tourists over the period 2007-2017, by using data provided by Bank of Italy.
Bernini, Cristina, Galli, Federica
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TOURIST SATISFACTION AND DISSATISFACTION
Annals of Tourism Research, 2010Abstract Satisfaction surveys usually include evaluations of different destination attributes on an ordinal scale. On such a scale, the mid-point of which is indifference, the tourist can express his/her satisfaction or dissatisfaction with each attribute. In this study it is suggested that some of the tourists’ negative or unsatisfactory experiences
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