Results 91 to 100 of about 245,006 (287)

AI Chatbots Versus Human Agents for Customer Service: A Social Belonging Perspective

Journal of Consumer Behaviour, EarlyView.
ABSTRACT Artificial intelligence (AI) has rapidly transformed customer service, leading to the widespread adoption of AI‐driven chatbots. Despite these advances, consumers consistently prefer human agents over AI chatbots, as documented in both academic research and industry reports. This research proposes a Social Belonging Perspective to explain this
Linwan Wu, Chi Zhang, Kai Tian
wiley   +1 more source

Detecting communities when order and direction matter in social network analysis

Canadian Journal of Statistics, EarlyView.
Abstract A novel algorithm combining both node degree and edge betweenness (node degree+edge betweenness) is developed to highlight gradients in connectivity. It identifies communities within complex directed graphs. These are networks that are composed of actors who have ties that originate and end at themselves (self‐loops).
Benjamin Smith, Tyler Pittman, Wei Xu
wiley   +1 more source

A Framework for Impression Management in Extra‐Financial Reporting

Corporate Social Responsibility and Environmental Management, EarlyView.
ABSTRACT This paper examines how organisations employ impression management tactics in extra‐financial reporting, particularly in the context of environmental, social and governance (ESG) concerns. As stakeholder scrutiny and regulatory expectations intensify, organisations increasingly shape non‐financial disclosures to influence perceptions of ...
Laura Ribeiro, Nirupa Padia, Dusan Ecim, Warren Maroun   +3 more
wiley   +1 more source

An analysis of the user occupational class through Twitter content [PDF]

, 2015
Social media content can be used as a complementary source to the traditional methods for extracting and studying collective social attributes. This study focuses on the prediction of the occupational class for a public user profile.
Aletras, N, Daniel Preoţiuc-Pietro, Vasileios Lampos, Lampos, V, Nikolaos Aletras, Preoţiuc-Pietro, D   +5 more
core   +1 more source

Greenwashing in the Spotlight: Synthesising Evidence on Unethical Environmental Claims and Future Pathways

Corporate Social Responsibility and Environmental Management, EarlyView.
ABSTRACT Firms are experiencing mounting pressure to report their environmental impact. Rather than disclosing their actual performance, however, some are engaging in unethical business (i.e., greenwashing) practices. Prior studies have contributed significantly to the greenwashing literature from varied perspectives, but a comprehensive understanding ...
Sher Jahan Khan, Norah Albishri, Bhumika Gupta, Piera Centobelli, Manlio Del Giudice   +4 more
wiley   +1 more source

Investigating Remote Work Trends in Post-COVID-19: A Twitter-Based Analysis

IEEE Access
This study explores the evolving trends and public perceptions of remote work that have emerged in the aftermath of the COVID-19 pandemic, with a particular focus on identifying key themes and sentiments expressed on Twitter in 2022.
Adem Korkmaz, Selma Bulut, Selahattin Kosunalp, Teodor Iliev   +3 more
doaj   +1 more source

Twitter at the Hands of the Church

Humanizing Technology for a Sustainable Society, 2019
Abstract This qualitative study analysed how the Church utilised Twitter. The empirical material consisted of 937 individual tweets published in early 2017 and classified into three categories: tweets published by the Church, tweets published by other organisations and tweets published by individual persons. The latter two groups were re-tweeted by the
Karjalainen, S. (Soile), Halonen, R. (Raija)   +1 more
openaire   +4 more sources

Evolution of Non‐Financial Reporting in Non‐Profit Organizations: The State of the Art

Corporate Social Responsibility and Environmental Management, EarlyView.
ABSTRACT This study examines the evolution of non‐financial reporting in nonprofit organizations (NPOs) and maps the intellectual and thematic development of the field. A scoping review was combined with bibliometric analysis and manual content analysis to examine 59 peer‐reviewed articles published between 2014 and 2026. Results indicate that research
Beatrice Meo, Alessandro Giosi, Silvia Testarmata   +2 more
wiley   +1 more source

IMPLEMENTASI ALGORITMA K-NEAREST NEIGHBOR DALAM PENGKLASIFIKASIAN FOLLOWER TWITTER YANG MENGGUNAKAN BAHASA INDONESIA

Jurnal Sistem Informasi, 2017
Di era digital ini strategi atau cara marketing telah berkembang, banyak pengusaha yang sedah memanfaatkan media sosial sebagai salah satu alat untuk melakukan strategi pemasaran dan salah satu media sosial yang digunakan adalah Twitter.
Muhammad Rivki, Adam Mukharil Bachtiar
doaj  

Analysing the Functionality of Twitter for Science Dissemination in EFL Teaching and Learning

Profile: Issues in Teachers' Professional Development
Communication through social media is a phenomenon whose relevance has involved the consideration of online discourse in the language teaching context. This article explores the functionality of Twitter (now called “X”) for science dissemination within ...
Ana E. Sancho-Ortiz
doaj   +1 more source