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User involvement and user satisfaction
Information and Management, 1993Kwasi Amoako-Gyampah
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Metrics, User Models, and Satisfaction
Proceedings of the 13th International Conference on Web Search and Data Mining, 2020User satisfaction is an important factor when evaluating search systems, and hence a good metric should give rise to scores that have a strong positive correlation with user satisfaction ratings. A metric should also correspond to a plausible user model, and hence provide a tangible manifestation of how users interact with search rankings.
Alfan Farizki Wicaksono, Alistair Moffat
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Measurement of computer user satisfaction
ACM SIGMETRICS Performance Evaluation Review, 1980This paper presents the development and evaluation of a questionnaire designed to quantitatively measure computer user satisfaction. The administration, scoring, and interpretation of the questionnaire are also addressed.
Sammy W. Pearson, James E. Bailey
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User Personality and User Satisfaction with Recommender Systems
Information Systems Frontiers, 2017In this study, we show that individual users’ preferences for the level of diversity, popularity, and serendipity in recommendation lists cannot be inferred from their ratings alone. We demonstrate that we can extract strong signals about individual preferences for recommendation diversity, popularity and serendipity by measuring their personality ...
Tien T. Nguyen +3 more
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User satisfaction with realtime teleneurology
Journal of Telemedicine and Telecare, 1999User satisfaction (i.e. that of patients, medical staff at a remote hospital and medical staff at a neurological centre) with realtime teleneurology consultations was studied prospectively. Twenty-five patients with neurological problems admitted to a hospital without permanent neurological cover were assessed from a neurological centre by specialist ...
Craig J. +3 more
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Journal of Organizational and End User Computing, 2000
This paper studies the relationship between Web page download time and various elements of user satisfaction. These elements include content, format, ease of use, appeal of graphics and responsiveness. The approach that was followed to test the hypotheses was a controlled experiment where the users were provided with several Web pages.
James R. Otto +2 more
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This paper studies the relationship between Web page download time and various elements of user satisfaction. These elements include content, format, ease of use, appeal of graphics and responsiveness. The approach that was followed to test the hypotheses was a controlled experiment where the users were provided with several Web pages.
James R. Otto +2 more
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Proceedings of the 10th annual ACM SIGUCCS conference on User services - SIGUCCS '82, 1982
The primary objective of consultation is to provide a service that, in all aspects, matches the requirements of our users. As these requirements change constantly, it becomes necessary to evaluate the effectiveness of the type of consultation offered from the point of view of the user.The questionnaire, discussed in this paper, covers three main areas:
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The primary objective of consultation is to provide a service that, in all aspects, matches the requirements of our users. As these requirements change constantly, it becomes necessary to evaluate the effectiveness of the type of consultation offered from the point of view of the user.The questionnaire, discussed in this paper, covers three main areas:
openaire +1 more source
User satisfaction with teleconsultations for surgery
Journal of Telemedicine and Telecare, 2000We carried out a prospective study of realtime videoconferencing in surgical consultations. Videoconferencing equipment at the Satakunta Central Hospital, Pori, was connected by ISDN at 384 kbit/s to two health centres in the cities of Kankaanpaa and Huittinen (55 and 60 km from Pori, respectively).
P, Aarnio +3 more
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