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Healthcare computing & communications, 1986
Bogon the gnome was obsessed with the measurement of user satisfaction. Together with his super-servant LISREL, he set out to test his questionnaire. And so began the greatest MIS experiment in history, one that would change the world, for Bogon’s measurements were more precise and more complete than any that had gone before.
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Bogon the gnome was obsessed with the measurement of user satisfaction. Together with his super-servant LISREL, he set out to test his questionnaire. And so began the greatest MIS experiment in history, one that would change the world, for Bogon’s measurements were more precise and more complete than any that had gone before.
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Is user satisfaction a hobgoblin?
Journal of the American Society for Information Science, 1976AbstractThis paper is in response to William S. Cooper: “On Selecting a Measure of Retrieval Effectiveness.”Journal of the American Society for Information Science. 1973;24(2)87–100. Whereas Cooper considers (subjective) satisfaction of a user as the utility of an individual search (and then computes system utility as the average search utility), this
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User support as moderator for cloud computing user satisfaction
International Journal of Cloud Computing, 2019Cloud computing (CC) promises to provide quicker, easier, and less expensive computing services supporting e-commerce. To ensure that CC is also able to maintain or enhance customer satisfaction, this study addresses the factors leading to higher user satisfaction with SaaS applications websites.
Tor Guimaraes, Ketan Paranjape
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Proceedings of the 17th annual computer personnel research conference on -, 1980
No data processing system can be considered good in and of itself. The true test of the value of a system is whether or not its users are satisfied with it.It's quite possible to design and install a most comprehensive on-line data base system, and yet end up with a user who “can't live” with the terminal noise.
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No data processing system can be considered good in and of itself. The true test of the value of a system is whether or not its users are satisfied with it.It's quite possible to design and install a most comprehensive on-line data base system, and yet end up with a user who “can't live” with the terminal noise.
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1994
It is possible to measure various quantities about a user’s interaction with a system, such as frequencies of command usage, task completion times, and user think times (Treu, 1975a; Abrams and Treu, 1977). This was discussed in Chapter 5. Values of such measures can reflect the design complexity of interaction language and how well a language is known
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It is possible to measure various quantities about a user’s interaction with a system, such as frequencies of command usage, task completion times, and user think times (Treu, 1975a; Abrams and Treu, 1977). This was discussed in Chapter 5. Values of such measures can reflect the design complexity of interaction language and how well a language is known
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A review of factors influencing user satisfaction in information retrieval
Journal of the Association for Information Science and Technology, 2010Azzah Al-Maskari, Mark Sanderson
exaly