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Examining the factors influencing user satisfaction and loyalty on paid knowledge platforms
Aslib Journal of Information Management, 2020PurposeThe purpose of this study is to draw on the updated information system success model, perceived value and new product novelty to identify the factors that may influence user satisfaction and loyalty with paid knowledge platforms.Design/methodology/
Xiaopu Jin, Fang Xu
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How Serendipity Improves User Satisfaction with Recommendations? A Large-Scale User Evaluation
The Web Conference, 2019Recommendation serendipity is being increasingly recognized as being equally important as the other beyond-accuracy objectives (such as novelty and diversity), in eliminating the “filter bubble” phenomenon of the traditional recommender systems. However,
Li Chen +4 more
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User satisfaction with lower limb wearable robotic exoskeletons
Disability and Rehabilitation: Assistive Technology, 2020Objective: To provide the results of a robotic exoskeleton user satisfaction questionnaire completed by participants utilizing two robotic exoskeletons.
J. Poritz +3 more
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Proceedings of the 17th annual computer personnel research conference on -, 1980
No data processing system can be considered good in and of itself. The true test of the value of a system is whether or not its users are satisfied with it.It's quite possible to design and install a most comprehensive on-line data base system, and yet end up with a user who “can't live” with the terminal noise.
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No data processing system can be considered good in and of itself. The true test of the value of a system is whether or not its users are satisfied with it.It's quite possible to design and install a most comprehensive on-line data base system, and yet end up with a user who “can't live” with the terminal noise.
openaire +1 more source
Achieving university libraries user loyalty through user satisfaction: the role of service quality
Journal of Marketing for Higher Education, 2020This study examines the influence of library service quality dimensions (i.e. service affect, information access, library as place, and personal control) on user satisfaction, as well as user satisfaction on user loyalty. Data were drawn from 349 library
K. K. Twum +3 more
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Proceedings of the 10th annual ACM SIGUCCS conference on User services - SIGUCCS '82, 1982
The primary objective of consultation is to provide a service that, in all aspects, matches the requirements of our users. As these requirements change constantly, it becomes necessary to evaluate the effectiveness of the type of consultation offered from the point of view of the user.The questionnaire, discussed in this paper, covers three main areas:
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The primary objective of consultation is to provide a service that, in all aspects, matches the requirements of our users. As these requirements change constantly, it becomes necessary to evaluate the effectiveness of the type of consultation offered from the point of view of the user.The questionnaire, discussed in this paper, covers three main areas:
openaire +1 more source
USER SATISFACTION ANALYSIS OF GOJEK APPLICATION USING END-USER COMPUTING SATISFACTION (EUCS)
International Journal Science and Technology, 2023At the first time, Gojek application is the online transportation services, but now it has various services. Online transportation services in the Gojek application are GoRide and GoCar. Analysis of application performance can be done to determine the user satisfaction.
Aura Wihati Dienislami, Aviarini Indrati
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Aslib Journal of Information Management, 2020
The primary objective of the present study was to design and develop a model to identify the antecedents and consequences of user satisfaction with digital libraries.,The theoretical framework of this study was based on information system success theory,
Nima Soltani-Nejad +3 more
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The primary objective of the present study was to design and develop a model to identify the antecedents and consequences of user satisfaction with digital libraries.,The theoretical framework of this study was based on information system success theory,
Nima Soltani-Nejad +3 more
semanticscholar +1 more source
Information Systems Management, 1993
Senior executives have individualized needs. How well are their needs met by executive information systems (EISs) designed for their use? This survey of CEOs measures their satisfaction with EISs. The survey also tests what link, if any, exists between a high level of user satisfaction and certain design and implementation approaches—including ...
Roch Bénard, Ahmet Şatir
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Senior executives have individualized needs. How well are their needs met by executive information systems (EISs) designed for their use? This survey of CEOs measures their satisfaction with EISs. The survey also tests what link, if any, exists between a high level of user satisfaction and certain design and implementation approaches—including ...
Roch Bénard, Ahmet Şatir
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User Satisfaction and Continuance Intention for Using E-Training: A Structural Equation Model
Vision: The Journal of Business Perspective, 2020With the growth in technology, organizations have started investing in building technology infrastructure. The application of technology in enterprises has provided various advantages such as low training cost and reliable training content.
S. Garg, Shipra Sharma
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