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Chatbots and Voice Assistants: Digital Transformers of the Company–Customer Interface—A Systematic Review of the Business Research Literature

open access: yesJournal of Theoretical and Applied Electronic Commerce Research, 2023
Chatbots and voice assistants are digital transformers of the interface between companies and customers. They have become part of the current practice of companies and represent a distinct domain of business research.
Carmen Bălan
doaj   +1 more source

Use and acceptance of voice assistants among people with aphasia in Germany

open access: yesFrontiers in Communication, 2023
Aphasia is an acquired disorder that affects the ability to communicate. The increasing availability of voice assistants (such as Amazon Alexa or Google Assistant) provides new opportunities to support people with aphasia in a variety of tasks, from ...
Naizeth Núñez Macías   +2 more
doaj   +1 more source

Development of a Voice Virtual Assistant for the Geospatial Data Visualization Application on the Web

open access: yesISPRS International Journal of Geo-Information, 2023
Voice assistants can elevate interaction in geospatial data web platforms. This research introduces a voice assistant in the BStreams platform and focuses on understanding user commands in the geospatial domain.
Homeyra Mahmoudi   +2 more
doaj   +1 more source

Voice assistance in 2019 [PDF]

open access: yesNatural Language Engineering, 2019
AbstractThe end of the calendar year always seems like a good time to pause for breath and reflect on what’s been happening over the last 12 months, and that’s as true in the world of commercial NLP as it is in any other domain. In particular, 2019 has been a busy year for voice assistance, thanks to the focus placed on this area by all the major ...
openaire   +1 more source

Voice assistants [PDF]

open access: yes, 2020
The paper discusses the types of technologies that make life easier for people, with a focus on voice assistants. We give a definition of what a voice assistant is and how it is arranged, different voice assistants stand out, the differences between them
Rusilko, D. S., Sinitskaya, K. D.
core   +1 more source

OPPORTUNITIES AND ISSUES IN THE ADOPTION OF VOICE ASSISTANTS BY BRAZILIAN SMARTPHONE USERS

open access: yesErgodesign & HCI, 2019
It is necessary to understand which are the opportunities and issues in the adoption of voice assistants by smartphone users. In order to achieve this, an online questionnaire with smartphone users and interviews with voice assistants’ users were ...
Isabela Motta, Manuela Quaresma
doaj   +1 more source

‘Alexa, play metal’: exploring music selection and personal information management via voice assistants

open access: yesInformation Research: An International Electronic Journal
Introduction. Music streaming services have changed how music is played and perceived, but also how it is managed by individuals. Voice interfaces to such services are becoming increasingly com-mon, for example through voice assistants on mobile and ...
Jochen Steffens   +3 more
doaj   +3 more sources

Preferences for Single-Turn vs. Multiturn Voice Dialogs in Automotive Use Cases—Results of an Interactive User Survey in Germany

open access: yesIEEE Access, 2022
Voice assistants have manifested their existence in the vehicle over the last decade. Further technological developments in the area of voice recognition and interactions with users open up the opportunity for new customer-centric user scenarios.
Peter Burggraf   +8 more
doaj   +1 more source

Evaluation of Replies to Voice Queries in Gynecologic Oncology by Virtual Assistants Siri, Alexa, Google, and Cortana

open access: yesBioMedInformatics, 2023
Women that receive news that they have a malignancy of gynecologic origin can have questions about their diagnosis. These questions might be posed as voice queries to the virtual assistants Siri, Alexa, Google, and Cortana.
Jamie M. Land   +10 more
doaj   +1 more source

Voice assistants in healthcare : the patient’s perception

open access: yes, 2022
The significant rise of voice assistants in the last years is revolutionizing our daily lives. The “voice input” enables users to operate and control the device in many new ways.
Garcia, Rubén Ramirez   +3 more
core   +1 more source

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