Results 41 to 50 of about 157,964 (291)
A Study of the Dark Triad and Customer-oriented Deviance [PDF]
, 2016 在服务行业中，一线员工作为组织边界的拓展者，对于组织至关重要。他们时常需要面对组织和顾客互相冲突的需求。部分一线员工违反规定来满足客户需要在服务型行业中并不鲜见。在国外服务营销研究领域内，一线员工的行为是研究重点之一。近几年来，顾客导向的偏移行为这一概念逐渐兴起。 本研究选取顾客导向的偏移行为作为研究对象。通过对大量国内外文献的整理分析后发现：第一，顾客导向的偏移行为脉承四条理论流派——积极的偏移行为、亲社会行为、亲顾客行为和反生产工作行为。其概念特殊性较强，但相关研究缺乏；第二 ...
饶轩
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European Policy Analysis, EarlyView.ABSTRACT Does street‐level bureaucrats' (SLBs) willingness to sacrifice their own self‐interests to meet the needs of their clients vary depending on their contexts? To date, it has been very challenging to empirically examine how SLBs who have different orientations toward social values might act in different institutional and administrative contexts.
Nissim Cohen, Teddy Lazebnik
wiley +1 more source
European Policy Analysis, EarlyView.ABSTRACT This article addresses a critical issue in evidence‐informed policymaking: the challenge of translating knowledge into policy outputs amidst the complex interplay between research and politics. It discusses the concept of “blocked learning,” where individual‐level learning fails to scale up to organizational and policy levels, thus impeding ...
Thenia Vagionaki
wiley +1 more source
The Analysis of Criminal Law with The Act of Police Using Weapons ——From The “Qing An Event” [PDF]
, 2016 警察武器使用行为是直接关系违法犯罪人以及人民警察生命法益的执法行为。从表面上看，它属于行政法中执法权的范畴，但当我们深究其本质，会发现它与刑法中的违法阻却事由有着不可分割的紧密联系。本文第一章从近期发生的引起人们广泛关注的“庆安事件”说起，对该案的具体案情以及案件争议做了基本的介绍，并提出从刑法学方向分析警察武器使用行为的意义。第二章是关于警察使用武器的刑法性质的理论基础的内容，首先对争议较多的几种观点进行了介绍与分析，得出警察使用武器行为在刑法属于依法令的执行职务行为的结论 ...
廖丹
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European Policy Analysis, EarlyView.ABSTRACT Policy process research has excelled in explaining structural policy change within national settings, but extensions and applications to the EU level have long proven challenging for scholars. Given that the EU is currently experiencing its longest period of Treaty stability since the 1980s—having evolved into a sui generis political system ...
Vassilis Karokis‐Mavrikos
wiley +1 more source
Digital Rights Activism in Multilevel Governance
European Policy Analysis, EarlyView.ABSTRACT Multilevel governance (MLG) without a clear hierarchical structure can create power imbalances among various actors, particularly in settings with overlapping jurisdictions and policy areas. This dynamic is especially pronounced in Internet governance, which faces a complex interplay of domestic laws, state interdependence, and heightened ...
Alison Harcourt
wiley +1 more source
the effect of the victim's fault behavior on conviction and sentencing [PDF]
, 2015 在理论研究和司法实践中，由于被害人仅仅是诉讼当事人之一，不属于犯罪主体的范畴。因此，人们对犯罪人关注和研究的比较多，而忽略了对被害人的研究。近年来，被害人过错行为这一课题得到越来越多刑法学者和司法人员的关注与重视，但是我国《刑法》对被害人过错行为没有明文规定，导致实践中司法人员在处理有关被害人过错行为案件时左右为难，为了弥补法律对被害人过错行为没有进行明文规定的不足，本文通过介绍被害人过错行为的概念以及被害人过错理论研究成果，并参考世界各国关于被害人过错行为的刑事立法规定 ...
潘万宝
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The Distributive Consequences of Active Welfare Policies in Europe
European Policy Analysis, EarlyView.ABSTRACT This article examines the distributive consequences of active welfare policies in Europe by analysing tier‐specific investments in individualised employment services across four European welfare states: Denmark, Germany, the Netherlands and the United Kingdom.
Deborah Jackwerth‐Rice +1 more
wiley +1 more source
Research of Mechanism on the Impact of Abusive Supervision on Employee’s Customer-oriented Organizational Citizenship Behavior in the Service Industry [PDF]
, 2016 员工在工作场所的行为一直以来都是组织行为领域研究的焦点。现有研究表明，该行为及与之相关的态度受到员工自身情绪以及管理者领导风格的影响。辱虐管理是企业中常见的负向破坏性领导行为，对员工工作压力、顾客导向的组织公民行为（OrganizationalCitizenshipBehavior，以下简称OCB）都有至关重要的影响。作为企业管理者，认识员工情绪，并选择适宜的领导风格和管理手段来激发员工的积极行为，对增强管理有效性、维持良好的顾客关系以及实现企业基业长青十分必要。 本研究通过对辱虐管理、工作压力 ...
麻媛媛
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Integrative Conservation, EarlyView.First confirmed breeding of the Brown Hornbill in China, documented through cooperative feeding in Shangyong Protected Area. ABSTRACT The Brown Hornbill (Anorrhinus austeni), a Near Threatened frugivore, reaches the northern edge of its distribution in southern Yunnan, China, yet breeding had not been previously documented with site‐attributed nests in
Junsong Li +8 more
wiley +1 more source