Results 211 to 220 of about 16,722,766 (238)
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Measuring the quality of administrative services in an academic institution
INTERNATIONAL JOURNAL OF EDUCATIONAL INNOVATIONThis study refers to the measurement of the quality of the services provided by the Secretariat of a Department of a higher education institution, and in particular the TEI of Central Macedonia, by assessing the degree of student satisfaction. Service quality has become a major issue in higher education worldwide.
FOLINAS DIMITRIS +3 more
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The dimensions that construct the evaluation of service quality in academic libraries
Performance Measurement and Metrics, 2004The objective of this study is to identify the dimensions that determine the customers' evaluation of service quality in academic libraries. One university library each in England and Finland and two in Japan were selected to conduct a questionnaire survey based on the GAP theory of SERVQUAL that has led discussions on the assessment of service quality
Haruki Nagata +3 more
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The Quality of Academic Services to First-Year Engineering Students
2023The objective of this study is to investigate student's satisfaction with academic services offered at a university of technology by measuring the gap between student's expectations of services and perceptions of the actual service provided and to identify the areas that need improvement.
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Assessing an Academic Major Using a Service Quality Model
Journal of Education for Business, 1998Abstract Assessing the quality of academic programs is important if they are to be improved. Assessment is also important for accreditation and justification of resources. In this study, a service quality model is used to assess the quality of a decision sciences major and to identify areas for improvement.
Timothy C. Krehbiel, Richard H. McClure
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Customer Service Quality Perceptions in Academic Libraries in Kenya
Mousaion: South African Journal of Information StudiesThis study seeks to establish the level of service quality in Kenyan academic libraries by analysing, evaluating, and assessing their service delivery. Both qualitative and quantitative research approaches were used. Ten institutions were selected from the list of accredited universities in Kenya and 100 respondents from the universities’ external ...
Paul Mbua, Dennis Ng’ong’ Ocholla
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Service Quality Expectations of Academic Library Users
2017The library services have changed very fast in the digital era. The library customers have access to multiple sources of information and expect quality material within the shortest possible time irrespective of the format of information. Hence, library must provide quality service in order to retain and increase its importance for its users and succeed
Patil, S, Sawant, Sarika
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Changing the concept and measure of service quality in academic libraries
The Journal of Academic Librarianship, 1996Abstract New ways to evaluate libraries are needed. The SERVQUAL is a diagnostic tool to measure service quality, defined as the difference between customer perceptions and expectations of service. This article discusses implications for library management and future explorations of a tool applicable to academic libraries.
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Service quality and students’ academic achievement
Quality Assurance in Education, 2023José M Barrutia, Carmen Echebarría
exaly
Academic library services: quality and leadership
2011Luisa Alvite, Leticia Barrionuevo
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Service quality in academic libraries
The Journal of Academic Librarianship, 1996openaire +1 more source