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Empathy AI in healthcare. [PDF]

Front Psychol
Muthukumar K.
europepmc   +1 more source

Correction to ‘An evaluation of multi‐species occupancy models with correlated species occurrences’

Methods in Ecology and Evolution, EarlyView.
wiley   +1 more source

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Apology or gratitude? The effect of communication recovery strategies for service failures of AI devices

Journal of Travel and Tourism Marketing, 2022
As social actors, artificial intelligence (AI) devices are used in tourism. However, it’s challenging for enterprises to choose recoveries for their service failures.
Linxiang Lv, Minxue Huang, Dawei Guan, Kairui Yang   +3 more
exaly   +2 more sources

Investigating apology, perceived firm remorse and consumers’ coping behaviors in the digital media service recovery context

Journal of Service Management, 2020
This research investigates whether and how perceived firm remorse (PFR) influences consumers’ coping behaviors in the digital media service recovery context.
Kai-Yu Wang, Wen-Hai Chih
exaly   +2 more sources

How Sincere is an Apology? Recovery Satisfaction in A Robot Service Failure Context

Journal of Hospitality & Tourism Research, 2021
This study examined the effects of service recovery entities (i.e., robot-generated text, robot-generated voice, and human service employee) on recovery satisfaction through the mediation of perceived sincerity. This study also tested the moderating role
Yaou Hu, Hyounae (Kelly) Min, N. su
semanticscholar   +1 more source

Brand recovery after crisis: The interplay of relationship norms and types of brand apology in consumer responses to recovery efforts

Journal of Marketing Communications, 2023
This research examines how the interplay of consumer-brand relationship norm type (communal vs. exchange norm) and apology type (emotional vs. informational apology) impact consumers’ responses in a brand crisis.
Soyoung Lee, Taemin Kim
semanticscholar   +1 more source