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Designing Cyclic Appointment Schedules for Outpatient Clinics With Scheduled and Unscheduled Patient Arrivals [PDF]

Performance Evaluation, 2014
We present a methodology to design appointment systems for outpatient clinics and diagnostic facilities that offer both walk-in and scheduled service. The developed blueprint for the appointment schedule prescribes the number of appointments to plan per ...
Richard J. Boucherie, Erwin W. Hans, Nelly Litvak   +2 more
exaly   +2 more sources

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Optimal Stationary Appointment Schedules

Operations Research Letters, 2017
zbMATH Open Web Interface contents unavailable due to conflicting licenses.
Michel Mandjes, Alex Kuiper
exaly   +6 more sources

Appointment scheduling with a quantile objective

Computers & Operations Research, 2021
zbMATH Open Web Interface contents unavailable due to conflicting licenses.
Peijun Sang, Mehmet A. Begen, Jiguo Cao
openaire   +2 more sources

Appointment Games With Unobservable and Observable Schedules

Annals of Operations Research, 2021
Appointment scheduling assigns start times in a session or consultation block to a set of tasks that share a common resource. For a generic repeated appointment scheduling problem, we study the trade-off between waiting for an appointment and waiting at the appointed time.
Dieter Fiems, Dieter Claeys, Matthias Deceuninck   +2 more
exaly   +3 more sources

Optimized appointment scheduling

European Journal of Operational Research, 2014
zbMATH Open Web Interface contents unavailable due to conflicting licenses.
Benjamin Kemper, Chris A. J. Klaassen, Michel Mandjes   +2 more
openaire   +5 more sources

Appointment Scheduling for Multiple Servers

SSRN Electronic Journal, 2021
Appointment schedules, in essence, balance supply and demand and are often employed in settings where resources are scarce and thus a high utilization is realized (e.g., healthcare). Whereas most of the existing literature focuses on the single-server case, a framework is developed to study appointment scheduling in multiserver settings.
Alex Kuiper, Robert H. Lee
openaire   +1 more source

Practical Principles in Appointment Scheduling

Quality and Reliability Engineering International, 2015
Appointment schedules aim at achieving a proper balance between the conflicting interests of the service provider and her clients: a primary objective of the service provider is to fully utilize her available time, whereas clients want to avoid excessive waiting times.
Kuiper, A., Mandjes, M.
openaire   +4 more sources