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Customer experience with the branded content: a social media perspective

open access: yesOnline Information Review, 2021
Purpose - Social media platforms are important channels to create a favourable customer experience. The purpose of this paper is to investigate the types of experiences customers can have with the branded content on social media.
Muhammad Waqas, Zalfa Laili Hamzah
exaly   +2 more sources
Some of the next articles are maybe not open access.

Branded Content Experience in Social Media: Conceptualization, Scale Development, and Validation

Journal of Interactive Marketing, 2021
Zalfa Laili Hamzah, Muhammad Waqas
exaly  

The Impact of Branded Mobile Applications on Customer Loyalty

Studies in Computational Intelligence, 2023
Barween Al Kurdi   +2 more
exaly  

A typology of customer experience with social media branded content: a netnographic study

International Journal of Internet Marketing and Advertising, 2020
Zalfa Laili Hamzah, Muhammad Waqas
exaly  

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