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Service Creation Environment for Business-to-Business Services
2009 International Conference on Advanced Information Networking and Applications Workshops, 2009The development of specific communication services is currently still very time and cost consuming. The need for specific business-to-business services, in particular for medium and small sized enterprises, demands for efficient service development methods.
Rolf Lasch, Björn Ricks, Ralf Tönjes
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Service quality and satisfaction in business‐to‐business services
Journal of Business & Industrial Marketing, 2009PurposeThe purpose of the paper is to investigate the effects of service quality and service satisfaction on intention in a business‐to‐business setting.Design/methodology/approachThis research addresses three unanswered questions regarding satisfaction and service quality: the distinction between customer satisfaction and perceived service quality ...
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Antecedents and Consequences of Service Quality in Business-to-Business Services
2012no abstract.
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Service Oriented Architecture (SOA) is gaining acceptance, offering advantages including closer alignment of IT systems with business. Ideally, within large enterprises, capabilities would be used by solutions from a number of business units while matching the detailed requirements of each; this level of interoperability is difficult to achieve.
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