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An assessment of customer service in business‐to‐business relationships
Journal of Services Marketing, 2007PurposeThe purpose of this paper is to develop a deeper understanding of customer service/service quality in business‐to‐business contexts.Design/methodology/approachAn in‐depth case study was used to discover the perceptions of both key individuals in the supplying company and key customers.FindingsThe paper shows that that customer service/service ...
Zolkiewski, Judy; id_orcid 0000-0002-9591-8572 +3 more
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Business to Business Service Brands
2001Professional services are all the services on the market which aimed at companies: Furniture, goods and equipment rental for companies: rental of cars and industrial vehicles, building equipment (cranes, cement-mixers, scanffolding, etc.), office and IT equipment (word processors, photocopiers and scanners, computers and peripherals, telephone ...
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Coordinating business web services
Proceedings of the 12th International Conference on Information Integration and Web-based Applications & Services, 2010The SOA (Service Oriented Architecture) implementation of business processes is through composite web services. The contemporary approach for coordinating composite web services is not flexible enough to appreciate the challenges thrown by the long running and unpredictable nature of SOA.
Bilal Ahmad Choudry, Jinli Cao
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Business Models in the Service World
IT Professional, 2009The authors provide a criteria catalogue to characterize cloud computing and their own Cloud Business Ontology Model to classify current product offerings and pricing models.
Weinhardt, C. +3 more
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Business modeling for service ecosystems
Proceedings of the International Conference on Management of Emergent Digital EcoSystems, 2010In this paper, we mainly propose a business model under the modeling framework for service ecosystems. We analyze the progress in modeling business ecosystems, digital ecosystems and service ecosystems. We point out the research gaps in modeling service ecosystems, especially those resulted from overlooking the essence of service. To address those gaps,
Pingfeng Liu, Peilu Zhang, Guihua Nie
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Self-Service Business Intelligence
Business & Information Systems Engineering, 2016In recent years, Business Intelligence (BI) systems have undergone two distinctly different fundamental changes. On the one hand, social media systems, machine sensors, devices like smart phones, and other sources generate new data which often differ from traditional operational data regarding their structure, rate of growth, and volume (McAfee and ...
Paul Alpar, Michael Schulz 0003
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Mobile Service Business Patterns
2011 IEEE International Conference on Advanced Information Networking and Applications, 2011Utilizing mobile applications in the area of industrial field service promises several benefits, especially improved process support due to a tight integration of mobile workers and tailored information support. In this paper, we describe four mobile service business patterns derived from two industrial case studies. The first case study deals with the
Markus Aleksy, Bernd Stieger
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Business Constraints in Reuse Services
IEEE Technology and Society Magazine, 2010Global product sales are increasing rapidly. As many as 70 million automobiles are produced annually worldwide. The number of refrigerators, PCs, and cellular phones sold annually are 80 million, 230 million, and 1.1 billion, respectively. Manufacturing these products require a large amount of energy and material resources.
Mitsutaka Matsumoto +2 more
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The Semantics of Business Service Orchestration
2006Business services are deliveries of capabilities to consumers. The way such capabilities are selected, combined and delivered makes for the flexibility in services provision compared to, for example, manufacturing of tangible goods. The coordination (‘orchestration') of services is an essential requirement for the delivery of more complex services ...
Bill Karakostas +2 more
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