Results 11 to 20 of about 1,831 (213)
Zwiększenie szans na zatrudnienie kobiet o średnich i niskich kwalifikacjach poprzez rozwój kompetencji w zawodzie z obszaru rynku Call Center [PDF]
Edukacja Ustawiczna Dorosłych, 2022 Ograniczenia pandemiczne doprowadziły do zamrożenia wielu inwestycji m.in. zasoby ludzkie i ich rozwój. Nastąpił ogromny spadek zainteresowania ofertami szkoleniowymi w tradycyjnej formie ze względu na konieczność zachowania zasad bezpieczeństwa ...
Tomasz Kupidura
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The cough frequency among call center workers: “call center cough”
Tuberkuloz ve Toraks, 2017 Call centers are places where numerous people work together always speaking in a closed environment, and the most common complaint about admission to a doctor by call center employees is a cough and other respiratory system symptoms.In this study, we aimed to demonstrate the relationship of call center employees between work and cough complaints and ...
Coskun Beyan, Ayse +4 more
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Adaptive Call Center Workforce Management With Deep Neural Network and Reinforcement Learning
IEEE Access, 2022 Workforce management is one of several critical issues in a call center. A call center supervisor must assign an adequate number of call agents to handle a high volume of time-variant incoming calls. Without effective staff allocation, improper workforce
Wuttipong Kumwilaisak +4 more
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Otologic symptoms and hearing thresholds among a cohort of call center operators in Lagos
The Egyptian Journal of Otolaryngology, 2022 Background The call center operation jobs are becoming a global phenomenon. The use of headphones for 7 to 9 h daily with varying noise level exposure is quite common among call center operators. This can cause structural and/or functional changes in the
Derek O. O. Olagbemi +3 more
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'COVID-19' pandemic through the prism of call center contacts [PDF]
Opšta Medicina, 2022 Introduction. From March 14th to May 04th, 2022, there had been a call center in the Town Hall of Novog Sada (further call center). There were four general physicians (GPs) from Primary Healthcare Center "Novi Sad" on-call, and they gave information and ...
Egić Tatjana M.
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Gestão & Produção, 2009 Este trabalho descreve - por meio do estudo de um caso - o problema da previsão de demanda de chamadas para um determinado produto no call center de uma grande empresa brasileira do setor - a Contax - e como ele foi abordado com o uso de Regressão ...
Marco Aurélio Carino Bouzada +1 more
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Annals of Business Administrative Science, 2018 A call center is a division that specializes in dealing with customers. Early studies on call centers regarded them as strategically important areas that, despite some negative aspects, were acknowledged to possess a certain level of expertise and to ...
Hidenori Sato
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Interação teleatendente-teleusuário e custo humano do trabalho em central de teleatendimento
Revista Brasileira de Saúde OcupacionalO texto aborda uma pesquisa realizada em uma central de teleatendimento do setor público. A análise ergonômica orienta-se para a interação teleatendente-teleusuário, buscando mostrar as características da organização do trabalho que constrangem as ...
Mário César Ferreira
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Perilaku Kreatif Pekerja Call Center: Peran Komunikasi dan Dukungan Training Center
Binus Business Review, 2013 Call center business in Indonesia is growing rapidly worldwide. This condition has had repercussions for a growing number of call center workers needed. They are forced to be more creative in performing their duties. This study aims to determine the role
Nugroho J. Setiadi
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Journal of the Academy of Business and Emerging Markets, 2021 Customer satisfaction management is expected to sustain firms and call centers by keeping customers. Adapting measures from the SERVQUAL model, the purpose of this research was to determine the factors contributing to the quality of customers’ experience
Michael Pasco, Carolyn Rose Lao
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