Results 21 to 30 of about 358,887 (259)
To Pool or Not to Pool in Call Centers [PDF]
Production and Operations Management, 2008 Should service capacities (such as agent groups in call centers) be pooled or not? This paper will show that there is no single answer. For the simple but generic situation of two (strictly pooled or unpooled) server groups, it will provide (1) insights and approximate formulae, (2) numerical support, and (3) general conclusions for the waiting‐time ...
van Dijk, N.M., van der Sluis, E.
openaire +3 more sources
Perilaku Kreatif Pekerja Call Center: Peran Komunikasi dan Dukungan Training Center
Binus Business Review, 2013 Call center business in Indonesia is growing rapidly worldwide. This condition has had repercussions for a growing number of call center workers needed. They are forced to be more creative in performing their duties. This study aims to determine the role
Nugroho J. Setiadi
doaj +1 more source
Journal of the Academy of Business and Emerging Markets, 2021 Customer satisfaction management is expected to sustain firms and call centers by keeping customers. Adapting measures from the SERVQUAL model, the purpose of this research was to determine the factors contributing to the quality of customers’ experience
Michael Pasco, Carolyn Rose Lao
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Pediatric Blood &Cancer, EarlyView.ABSTRACT Introduction The use of herbal medical preparation (HMP) is rising among pediatric oncology patients, often to manage treatment‐related symptoms. Their effectiveness remains uncertain, and the risk of herb–drug interactions is underestimated.
Orianne Mahot +6 more
wiley +1 more source
Dynamics of intimate partner violence - cycle of abuse [PDF]
TemidaIn an abusive intimate partner relationship, there is a pattern of behaviours determined by a repetitive change of phases that include periods without violence, as well as those characterised by different forms of psychological, physical, sexual
Prović Ivana
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The Role of “Adult‐Onset” Cancer Predisposition Genes in Pediatric Cancer: A Comprehensive Review
Pediatric Blood &Cancer, EarlyView.ABSTRACT Current literature estimates that 10% of pediatric cancers are caused by pathogenic or likely pathogenic (P/LP) germline variants in cancer predisposition genes (CPGs). Variants in CPGs thought to increase cancer risk exclusively during adulthood are referred to as “adult‐onset” CPGs (aoCPGs).
Maria Rozo +5 more
wiley +1 more source
Health Literacy, Self‐Efficacy and Knowledge of Sickle Cell Disease Among Caregivers
Pediatric Blood &Cancer, EarlyView.ABSTRACT Background Sickle cell disease (SCD) is a hereditary blood disorder in which abnormal haemoglobin leads to severe anaemia, painful crises and organ failure. Caregivers’ health literacy (HL) – their ability to assess, understand and apply information, and interact with healthcare professionals – is crucial for managing children with SCD, yet ...
Melanie Bruinooge +6 more
wiley +1 more source
Using Personalized Model to Predict Traffic Jam in Inbound Call Center
EAI Endorsed Transactions on Scalable Information Systems, 2017 In this paper, I describe a general approach to scaling data mining applications in a call center environment. A call center operates with customers calls directed to agents for service based on online call traffic prediction.
Rafiq A. Mohammed
doaj +1 more source
Early Impact of Childhood Opportunity on Neurocognitive Outcomes in Sickle Cell Disease
Pediatric Blood &Cancer, EarlyView.ABSTRACT Introduction Neurocognitive impairment is a well‐recognized complication of sickle cell disease (SCD) that begins early in childhood and persists across development. While cerebrovascular injury contributes substantially to risk, neurocognitive deficits are also observed in children without overt or silent cerebral infarctions, suggesting ...
Julia E. LaMotte +5 more
wiley +1 more source
CALL CENTER AS RETRIAL QUEUEING SYSTEM
Міжнародний науково-технічний журнал "Проблеми керування та інформатики", 2007 The process of call center operation is considered. Analytical and statistical models of call center operation are developed as M / M / c / 0 retrial queuing systems with losses. The flow of retrials influences the characteristics of the quality of call
E.V. Koba, S.V. Pustovaya
doaj +1 more source