Results 21 to 30 of about 2,694,799 (296)
'COVID-19' pandemic through the prism of call center contacts [PDF]
Opšta Medicina, 2022 Introduction. From March 14th to May 04th, 2022, there had been a call center in the Town Hall of Novog Sada (further call center). There were four general physicians (GPs) from Primary Healthcare Center "Novi Sad" on-call, and they gave information and ...
Egić Tatjana M.
doaj +1 more source
Annals of Business Administrative Science, 2018 A call center is a division that specializes in dealing with customers. Early studies on call centers regarded them as strategically important areas that, despite some negative aspects, were acknowledged to possess a certain level of expertise and to ...
Hidenori Sato
doaj +1 more source
To Pool or Not to Pool in Call Centers [PDF]
Production and Operations Management, 2008 Should service capacities (such as agent groups in call centers) be pooled or not? This paper will show that there is no single answer. For the simple but generic situation of two (strictly pooled or unpooled) server groups, it will provide (1) insights and approximate formulae, (2) numerical support, and (3) general conclusions for the waiting‐time ...
van Dijk, N.M., van der Sluis, E.
openaire +3 more sources
Interação teleatendente-teleusuário e custo humano do trabalho em central de teleatendimento
Revista Brasileira de Saúde OcupacionalO texto aborda uma pesquisa realizada em uma central de teleatendimento do setor público. A análise ergonômica orienta-se para a interação teleatendente-teleusuário, buscando mostrar as características da organização do trabalho que constrangem as ...
Mário César Ferreira
doaj +1 more source
Perilaku Kreatif Pekerja Call Center: Peran Komunikasi dan Dukungan Training Center
Binus Business Review, 2013 Call center business in Indonesia is growing rapidly worldwide. This condition has had repercussions for a growing number of call center workers needed. They are forced to be more creative in performing their duties. This study aims to determine the role
Nugroho J. Setiadi
doaj +1 more source
Journal of the Academy of Business and Emerging Markets, 2021 Customer satisfaction management is expected to sustain firms and call centers by keeping customers. Adapting measures from the SERVQUAL model, the purpose of this research was to determine the factors contributing to the quality of customers’ experience
Michael Pasco, Carolyn Rose Lao
doaj +1 more source
, 2020 Automatic speech recognition (ASR) via call is essential for various applications, including AI for contact center (AICC) services. Despite the advancement of ASR, however, most publicly available call-based speech corpora such as Switchboard are old ...
Doh, Kyoungtae +13 more
core +1 more source
From the Editors - Diverse People, Diverse Approaches [PDF]
, 2012 We are proud to announce Praxis’ second volume as a peer-reviewed journal. Our call for articles addressing diversity in the writing center fielded a record number of submissions.
Goins, Elizabeth, Heard, Frederick Coye
core +1 more source
EVALUASI DAN PENINGKATAN KUALITAS SISTEM PELAYANAN CALL CENTER DENGAN PENDEKATAN LEAN SIX SIGMA (Studi Kasus pada Call Center 147 PT. TELKOM DIVRE IV JATENG-DIY) [PDF]
, 2006 ABSTRAKSI PT. Telekomunikasi Indonesia, Tbk (PT. TELKOM) merupakan perusahaan telekomunikasi terbesar di Indonesia. Call center bertanggung jawab atas pertanyaan dan komplain pelanggan terhadap produk yang dikeluarkan PT. TELKOM.
LAILY, CHAIRIL
core
Pediatric Blood &Cancer, EarlyView.ABSTRACT Blinatumomab has been shown to be highly effective for patients with pediatric B‐ALL and has recently become standard of care therapy. Due to its past use in the clinical trial setting, there is limited information available about real‐world administration.
Katelyn Oranges +12 more
wiley +1 more source