Results 11 to 20 of about 2,694,799 (296)
Describing the Development of the Assessment of Biological Reasoning (ABR)
Education Sciences, 2021 Assessments of scientific reasoning that capture the intertwining aspects of conceptual, procedural and epistemic knowledge are often associated with intensive qualitative analyses of student responses to open-ended questions, work products, interviews ...
Jennifer Schellinger +5 more
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Dimensioning Large Call Centers [PDF]
Operations Research, 2004 We develop a framework for asymptotic optimization of a queueing system. The motivation is the staffing problem of large call centers, which we have modeled as M/M/N queues with N, the number of agents, being large. Within our framework, we determine the asymptotically optimal staffing level N* that trades off agents' costs with service quality: the ...
Borst, S.C. +2 more
openaire +1 more source
Message classification in the call center [PDF]
Proceedings of the sixth conference on Applied natural language processing -, 2000 8 pages with 2 ...
Stephan Busemann +2 more
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Zwiększenie szans na zatrudnienie kobiet o średnich i niskich kwalifikacjach poprzez rozwój kompetencji w zawodzie z obszaru rynku Call Center [PDF]
Edukacja Ustawiczna Dorosłych, 2022 Ograniczenia pandemiczne doprowadziły do zamrożenia wielu inwestycji m.in. zasoby ludzkie i ich rozwój. Nastąpił ogromny spadek zainteresowania ofertami szkoleniowymi w tradycyjnej formie ze względu na konieczność zachowania zasad bezpieczeństwa ...
Tomasz Kupidura
doaj +1 more source
Central Dominance and the Confinement Mechanism in Gluodynamics [PDF]
, 1999 New topological objects, which we call center monopoles, naturally arise in the Maximal Center Projection of SU(3) gluodynamics. The condensate of the center monopoles is the order parameter of the theory.Comment: 4 pages revtex, 3 ...
A.I. Veselov +6 more
core +4 more sources
Adaptive Call Center Workforce Management With Deep Neural Network and Reinforcement Learning
IEEE Access, 2022 Workforce management is one of several critical issues in a call center. A call center supervisor must assign an adequate number of call agents to handle a high volume of time-variant incoming calls. Without effective staff allocation, improper workforce
Wuttipong Kumwilaisak +4 more
doaj +1 more source
The cough frequency among call center workers: “call center cough”
Tuberkuloz ve Toraks, 2017 Call centers are places where numerous people work together always speaking in a closed environment, and the most common complaint about admission to a doctor by call center employees is a cough and other respiratory system symptoms.In this study, we aimed to demonstrate the relationship of call center employees between work and cough complaints and ...
Coskun Beyan, Ayse +4 more
openaire +3 more sources
The Simple Center Projection of SU(2) Gauge Theory [PDF]
, 2000 We consider the SU(2) lattice gauge model. We propose a new gauge invariant definition of center projection, which we call the Simple Center Projection.
A.I. Veselov +19 more
core +5 more sources
Otologic symptoms and hearing thresholds among a cohort of call center operators in Lagos
The Egyptian Journal of Otolaryngology, 2022 Background The call center operation jobs are becoming a global phenomenon. The use of headphones for 7 to 9 h daily with varying noise level exposure is quite common among call center operators. This can cause structural and/or functional changes in the
Derek O. O. Olagbemi +3 more
doaj +1 more source
Gestão & Produção, 2009 Este trabalho descreve - por meio do estudo de um caso - o problema da previsão de demanda de chamadas para um determinado produto no call center de uma grande empresa brasileira do setor - a Contax - e como ele foi abordado com o uso de Regressão ...
Marco Aurélio Carino Bouzada +1 more
doaj +1 more source