Results 11 to 20 of about 356,160 (259)
Message classification in the call center [PDF]
Proceedings of the sixth conference on Applied natural language processing -, 2000 8 pages with 2 ...
Stephan Busemann +2 more
openaire +2 more sources
Describing the Development of the Assessment of Biological Reasoning (ABR)
Education Sciences, 2021 Assessments of scientific reasoning that capture the intertwining aspects of conceptual, procedural and epistemic knowledge are often associated with intensive qualitative analyses of student responses to open-ended questions, work products, interviews ...
Jennifer Schellinger +5 more
doaj +1 more source
Zwiększenie szans na zatrudnienie kobiet o średnich i niskich kwalifikacjach poprzez rozwój kompetencji w zawodzie z obszaru rynku Call Center [PDF]
Edukacja Ustawiczna Dorosłych, 2022 Ograniczenia pandemiczne doprowadziły do zamrożenia wielu inwestycji m.in. zasoby ludzkie i ich rozwój. Nastąpił ogromny spadek zainteresowania ofertami szkoleniowymi w tradycyjnej formie ze względu na konieczność zachowania zasad bezpieczeństwa ...
Tomasz Kupidura
doaj +1 more source
Adaptive Call Center Workforce Management With Deep Neural Network and Reinforcement Learning
IEEE Access, 2022 Workforce management is one of several critical issues in a call center. A call center supervisor must assign an adequate number of call agents to handle a high volume of time-variant incoming calls. Without effective staff allocation, improper workforce
Wuttipong Kumwilaisak +4 more
doaj +1 more source
The cough frequency among call center workers: “call center cough”
Tuberkuloz ve Toraks, 2017 Call centers are places where numerous people work together always speaking in a closed environment, and the most common complaint about admission to a doctor by call center employees is a cough and other respiratory system symptoms.In this study, we aimed to demonstrate the relationship of call center employees between work and cough complaints and ...
Coskun Beyan, Ayse +4 more
openaire +3 more sources
'COVID-19' pandemic through the prism of call center contacts [PDF]
Opšta Medicina, 2022 Introduction. From March 14th to May 04th, 2022, there had been a call center in the Town Hall of Novog Sada (further call center). There were four general physicians (GPs) from Primary Healthcare Center "Novi Sad" on-call, and they gave information and ...
Egić Tatjana M.
doaj +1 more source
Otologic symptoms and hearing thresholds among a cohort of call center operators in Lagos
The Egyptian Journal of Otolaryngology, 2022 Background The call center operation jobs are becoming a global phenomenon. The use of headphones for 7 to 9 h daily with varying noise level exposure is quite common among call center operators. This can cause structural and/or functional changes in the
Derek O. O. Olagbemi +3 more
doaj +1 more source
Gestão & Produção, 2009 Este trabalho descreve - por meio do estudo de um caso - o problema da previsão de demanda de chamadas para um determinado produto no call center de uma grande empresa brasileira do setor - a Contax - e como ele foi abordado com o uso de Regressão ...
Marco Aurélio Carino Bouzada +1 more
doaj +1 more source
Annals of Business Administrative Science, 2018 A call center is a division that specializes in dealing with customers. Early studies on call centers regarded them as strategically important areas that, despite some negative aspects, were acknowledged to possess a certain level of expertise and to ...
Hidenori Sato
doaj +1 more source
To Pool or Not to Pool in Call Centers [PDF]
Production and Operations Management, 2008 Should service capacities (such as agent groups in call centers) be pooled or not? This paper will show that there is no single answer. For the simple but generic situation of two (strictly pooled or unpooled) server groups, it will provide (1) insights and approximate formulae, (2) numerical support, and (3) general conclusions for the waiting‐time ...
van Dijk, N.M., van der Sluis, E.
openaire +3 more sources