Results 31 to 40 of about 2,694,799 (296)
CALL CENTER AS RETRIAL QUEUEING SYSTEM
Міжнародний науково-технічний журнал "Проблеми керування та інформатики", 2007 The process of call center operation is considered. Analytical and statistical models of call center operation are developed as M / M / c / 0 retrial queuing systems with losses. The flow of retrials influences the characteristics of the quality of call
E.V. Koba, S.V. Pustovaya
doaj +1 more source
Feedback control ideas for call center staffing [PDF]
, 2009 European Control Conference 2009 • Budapest, Hungary, August 23–26, 2009Call centers are nowadays a widespread solution to deal with customer support and as platform for different kind of business.
Camacho, Eduardo F. +2 more
core
Statistical and Economic Evaluation of Time Series Models for Forecasting Arrivals at Call Centers
, 2018 Call centers' managers are interested in obtaining accurate point and distributional forecasts of call arrivals in order to achieve an optimal balance between service quality and operating costs.
Bastianin, Andrea +2 more
core +1 more source
Extraordinary Emergencies: Reproducing Moral Discourses of the Child in Institutional Interaction [PDF]
, 2020 This report uses audio recorded telephone calls and textual data from an emergency medical services call center to examine the interactional practices through which speakers produce what we call “extraordinary emergencies”, treating the events concerned ...
Rafaely, Daniella, Whitehead, Kevin A
core
Clinical Insights Into Hypercalcemia of Malignancy in Childhood
Pediatric Blood &Cancer, EarlyView.ABSTRACT Hypercalcemia of malignancy (HCM) is a rare but life‐threatening metabolic emergency in children that occurs in less than 1% of pediatric cancer cases, with a reported incidence ranging from 0.4% to 1.0% across different studies. While it is observed in 10%–20% of adult malignancies, pediatric HCM remains relatively uncommon.
Hüseyin Anıl Korkmaz
wiley +1 more source
Using Personalized Model to Predict Traffic Jam in Inbound Call Center
EAI Endorsed Transactions on Scalable Information Systems, 2017 In this paper, I describe a general approach to scaling data mining applications in a call center environment. A call center operates with customers calls directed to agents for service based on online call traffic prediction.
Rafiq A. Mohammed
doaj +1 more source
Pediatric Blood &Cancer, EarlyView.ABSTRACT Purpose Retinoblastoma (RB) is the most common pediatric ocular cancer, yet population‐based data on survival and risk factors remain limited. This study aimed to describe survival in a large national RB cohort and identify predictors of death and complications.
Samuel Sassine +14 more
wiley +1 more source
A Hybrid Discussion of Multiliteracy and Identity Politics [PDF]
, 2013 Much discussion has taken place in composition and writing center studies regarding “multi-”s: multimedia, multiliteracy, multimodality, even multiwriting.
Ballingall, Timothy
core +1 more source
Pediatric Blood &Cancer, EarlyView.ABSTRACT Purpose Although not always achieved, complete chemotherapy‐induced nausea and vomiting (CINV) control is the conventional goal of CINV prophylaxis. In this two‐center, mixed‐methods study, we sought to understand the preferences of adolescent patients and family caregivers for CINV control endpoints.
Haley Newman +8 more
wiley +1 more source
Dynamics of intimate partner violence - cycle of abuse [PDF]
TemidaIn an abusive intimate partner relationship, there is a pattern of behaviours determined by a repetitive change of phases that include periods without violence, as well as those characterised by different forms of psychological, physical, sexual
Prović Ivana
doaj +1 more source