Results 51 to 60 of about 358,887 (259)

Capacitación de personal: Gestión de atención en Call Center de EsSalud

Revista Venezolana de Gerencia, 2018
La investigación buscó demostrar la incidencia del nivel de los cursos de capacitación en las trabajadoras del Call Center de EsSalud en la efectividad del otorgamiento de citas en línea en el departamento de Huancavelica en el Perú; investigación ...
Víctor Hugo Barrientos Ramos, Luis Pablo Díaz Tito, Mildred Jénica Ledesma Cuadros, Edward Filomeno Huamani Alhuay   +3 more
doaj  

Modelo para segmentação da demanda de um Call Center em múltiplas prioridades: Estudo da implantação em um Call Center de Telecomunicações

Revista Produção Online, 2004
A crescente necessidade de relacionar-se de forma eficiente com seus Clientes levou as empresas à criação de um serviço que permite a sua orientação e captação pelo ...
Marcus Araújo, Francisco Araújo, Paulo Adissi   +2 more
doaj   +1 more source

Determinants of Attrition in Call Centers: a study of Indian Call Centers

IOSR Journal of Business and Management, 2014
With the advent of 21st century the call centers have become an important auxiliary service centers to many business organizations. High level of attrition rate hampers the growth of call center industry. This study attempts to understand the reasons behind the high attrition rate in Indian call center industry.
Younis Ahamd Shah, Dr. Riyaz Ahmad Rainayee   +1 more
openaire   +1 more source

Administering Blinatumomab via Continuous Intravenous Infusion in Pediatric Patients—A Single‐Institution Retrospective Review

Pediatric Blood &Cancer, EarlyView.
ABSTRACT Blinatumomab, a CD19xCD3 bispecific T‐cell engager, has become standard therapy for children with de novo B‐cell acute lymphoblastic leukemia (B‐ALL). This retrospective review describes the experience of blinatumomab administration in pediatric patients.
Julia M. Hurley, Ryleigh Krueger, Kellie Joyce, James Stanley, Mary Waskerwitz‐Freyer, Marielle Klunder, David J. Hoogstra   +6 more
wiley   +1 more source

The Future of Pediatric Hematology‐Oncology Fellowship Training: Reflections on the American Board of Pediatrics Training Model

Pediatric Blood &Cancer, EarlyView.
Scott C. Borinstein, Scott Moerdler, Alexander A. Boucher, Stacy L. Cooper, Rachel A Egler, Erika Friehling, Richard Ho, Catherine McGuinn, Kathryn S. Sutton, Stacey G. Zahler, Leslie Kersun, Jennifer Kesselheim   +11 more
wiley   +1 more source

Improvement of Sickle Cell Disease Care Mitigates the Healthcare Utilization Induced by Increased Prevalence: Experience of a Tertiary Pediatric Center

Pediatric Blood &Cancer, EarlyView.
ABSTRACT Background Sickle cell disease (SCD) has undergone major changes in the last decades. Its prevalence has been steadily increasing and numerous advances have been made in the management of the disease. However, the effect in real‐life setting of these major changes is unknown, particularly in a Canadian environment. Procedure We aimed to assess
Maude Cigna, Alexia Muresan, Estelle Lecluze, Karine Leduc, Nathalie Fournier, Maria Tamer, Jean‐François Delisle, Jeremi Charbonneau, Annie Viau, Jessica Darilus, Marie‐Joëlle Doré‐Bergeron, Valérie Arsenault, Evelyne Doyon‐Trottier, Stéphanie Forte, Nancy Robitaille, Yves Pastore, Thomas Pincez   +16 more
wiley   +1 more source

IVR systems used in call center management: a scientometric analysis of the literature

Frontiers in Computer Science
IntroductionIn an era where technology is revolutionizing the way business is done, specialists are continuously developing Interactive Voice Response (IVR) systems used in call centers in an attempt to meet the ever-changing needs of both customers and ...
Ecaterina Coman
doaj   +1 more source

Change in Mental Health and Resilience in Childhood Cancer Survivors After Attending a Person‐Centred State‐of‐the‐Art Late Effects Clinic—on Behalf of the PanCareFollowUp Consortium

Pediatric Blood &Cancer, EarlyView.
ABSTRACT Background Person‐centred follow‐up care based on evidence‐based clinical practice guidelines and providing individualised information should help to inform and reassure survivors about their medical and psychosocial situation and provide treatment and support where needed.
Gisela Michel, Mieke Rijken, Marietta Kokla, Charlotte Sleurs, Jurgen Lemiere, Line Elmerdahl Frederiksen, Luzius Mader, Cecilia Follin, Sara Oberti, Jeanette Falck Winther, Selina R. van den Oever, Leontien C. M. Kremer, Helena J. H. van der Pal, Peter Spreeuwenberg, Eline Bouwman, Jeroen te Dorsthorst, Samira Essiaf, Elizabeth A. M. (Lieke) Feijen, Hannah Gsell, Riccardo Haupt, Maria van Helvoirt, Rosella P. M. G. Hermens, Lars Hjorth, Tomas Kepak, Katerina Kepakova, Anita Kienesberger, Monica Muraca, Marleen Renard, Carina Schneider, Roderick Skinner, Anne Uyttebroeck, Deveny Vanrusselt, Sabine Verschueren, Jacqueline Loonen, Saskia M. F. Pluijm, Katharina Roser, the PanCareFollowUp consortium   +36 more
wiley   +1 more source

Impact of Japan's 2024 Physician Work‐Style Reform on Pediatric Hematology–Oncology: Educational Implications in a 2‐Year Survey

Pediatric Blood &Cancer, EarlyView.
ABSTRACT Background Japan's 2024 physician work‐style reform introduced legally binding limits on physicians’ working hours, but its impact on education and workforce sustainability in pediatric hematology–oncology (PHO) remains unclear. Procedure We conducted a repeated cross‐sectional study with structured quantitative items and free‐text responses ...
Kiyohiko Kaizu, Masaharu Akiyama, Toshikazu Itabashi, Jun Hayakawa, Takahiro Kikuchi, Ryohei Fukunaga, Katsuyoshi Koh, Takahiro Ueda   +7 more
wiley   +1 more source

Niveles de burnout y engagement en teleoperadores de un call center de la ciudad de Mar del Plata, Argentina

FACES, 2018
Se presenta una investigación descriptiva transversal que tiene como objetivo evaluar niveles de burnout y engagement en teleoperadores de un call center de la ciudad de Mar del Plata, Argentina.
Yamila Fernanda Silva Peralta, Matías Caminos, Mayra Pereyra, Marianela Pérez Villar   +3 more
doaj