Results 201 to 210 of about 358,887 (259)

Five‐Year Disease Progression in Synuclein Seeding Positive Sporadic Parkinson's Disease

Annals of Clinical and Translational Neurology, EarlyView.
ABSTRACT Objective To provide a comprehensive description of disease progression in synuclein seeding assay (SAA) positive sporadic Parkinson Disease participants, using Neuronal Synuclein Disease integrated biological and functional impairment staging framework.
Paulina Gonzalez‐Latapi, Caroline Gochanour, Seung Ho Choi, Hyunkeun Cho, Chelsea Caspell‐Garcia, Christopher Coffey, Michael Brumm, David‐Erick Lafontant, Yuge Xiao, Thomas Tropea, John Seibyl, Caroline Tanner, Charles S. Venuto, Karl Kieburtz, Lana M. Chahine, Kathleen L. Poston, Andrew Siderowf, Kenneth Marek, Tanya Simuni, The Parkinson's Progression Markers Initiative   +19 more
wiley   +1 more source

Scheduling inbound calls in call centers

, 2018
openaire   +2 more sources

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Queueing model for call blending in call centers

IEEE Transactions on Automatic Control, 2003
Call centers that apply call blending obtain high-productivity and high-service levels by dynamically mixing inbound and outbound traffic. We show that agents should be assigned to outbound calls if the number of available agents exceeds a certain threshold.
Sandjai Bhulai, Ger Koole
openaire   +1 more source

A Call for Change in the Call Center

Journal of Organizational and End User Computing, 2008
Knowledge management is concerned with assisting the decision and problem solving process. In domains such as the call center, effective trouble shooting requires the (re)use of knowledge about problem classes, the range of solutions and the link between certain problems and solutions. Despite the existence of many knowledge management tools, knowledge
openaire   +1 more source

The modernization of a call center

Proceedings of the 28th annual ACM SIGUCCS conference on User services: Building the future, 2000
The evolution of any technical support center can go through various phases. Due to increasing client demands, diversity of services and requests, and ever changing technologies that are being supported, IT departmental and procedural changes can be anticipated.
openaire   +1 more source

A Redesign Framework for Call Centers

2006
An important shortcoming in the Business Process Redesign (BPR) literature is the lack of concrete guidance on how to improve an existing business process. Our earlier work has aimed at filling this gap by identifying a set of BPR best practices. This paper takes a further step by showing how a set of best practices can be used to derive a redesign ...
Jansen-Vullers, M.H., Netjes, M., Reijers, H.A., Stegeman, M.J.   +3 more
openaire   +2 more sources

Intelligent Call Routing for Telecommunications Call-Centers

2020
At telecommunications companies, call-centers have the highest interaction with customers, and the operators’ performance is vital because an excellent service satisfies the customer and helps a better operation. Therefore, attempts are made to use customer data, call operator data, and historical service data to improve support.
Sérgio Jorge, Carlos Pereira, Paulo Novais   +2 more
openaire   +1 more source

Call-type dependence in multiskill call centers

SIMULATION, 2013
The effect on multiskill call-center performance of pooling dependent call types is investigated. For this purpose, a copula-based modeling approach is used to provide multivariate models that take into account the call types’ asymmetric dependence structures found in empirical data.
Amel Jaoua, Pierre L'Ecuyer, Louis Delorme   +2 more
openaire   +1 more source