Results 201 to 210 of about 356,160 (259)

Cognitive Behavioral Therapy for Youth With Childhood‐Onset Lupus: A Randomized Clinical Trial

Arthritis Care &Research, EarlyView.
Objective Our objective was to determine the feasibility and acceptability of the Treatment and Education Approach for Childhood‐Onset Lupus (TEACH), a six‐session cognitive behavioral intervention addressing depressive, fatigue, and pain symptoms, delivered remotely to individual youth with lupus by a trained interventionist.
Natoshia R. Cunningham, Thea Senger‐Carpenter, Jocelyn Zuckerman, Michelle Adler, Mallet R. Reid, Ashley Danguecan, Luana Flores Pereira, Sarah I. Mossad, Samantha L. Ely, Khalid Abulaban, Elizabeth A. Kessler, Natalie Rosenwasser, Tamar B. Rubinstein, Ekemini A. Ogbu, Emily A. Smitherman, Alaina Miller, Taylor Abounader, Elizabeth Ross, Livie Timmerman, Dhriti Sharma, Jennifer N. Stinson, Stacy Allen, Kabita Nanda, Tala El Tal, Deborah M. Levy, Linda T. Hiraki, Hermine I. Brunner, Mathew Reeves, Steven J. Pierce, Andrea Knight   +29 more
wiley   +1 more source

Ventilation and the SARS-CoV-2 Coronavirus

, 2020
Birnir B.
europepmc   +1 more source

Scheduling inbound calls in call centers

, 2018
openaire   +2 more sources

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Queueing model for call blending in call centers

IEEE Transactions on Automatic Control, 2003
Call centers that apply call blending obtain high-productivity and high-service levels by dynamically mixing inbound and outbound traffic. We show that agents should be assigned to outbound calls if the number of available agents exceeds a certain threshold.
Sandjai Bhulai, Ger Koole
openaire   +1 more source

A Call for Change in the Call Center

Journal of Organizational and End User Computing, 2008
Knowledge management is concerned with assisting the decision and problem solving process. In domains such as the call center, effective trouble shooting requires the (re)use of knowledge about problem classes, the range of solutions and the link between certain problems and solutions. Despite the existence of many knowledge management tools, knowledge
openaire   +1 more source

A Redesign Framework for Call Centers

2006
An important shortcoming in the Business Process Redesign (BPR) literature is the lack of concrete guidance on how to improve an existing business process. Our earlier work has aimed at filling this gap by identifying a set of BPR best practices. This paper takes a further step by showing how a set of best practices can be used to derive a redesign ...
Jansen-Vullers, M.H., Netjes, M., Reijers, H.A., Stegeman, M.J.   +3 more
openaire   +2 more sources

The modernization of a call center

Proceedings of the 28th annual ACM SIGUCCS conference on User services: Building the future, 2000
The evolution of any technical support center can go through various phases. Due to increasing client demands, diversity of services and requests, and ever changing technologies that are being supported, IT departmental and procedural changes can be anticipated.
openaire   +1 more source

Call-type dependence in multiskill call centers

SIMULATION, 2013
The effect on multiskill call-center performance of pooling dependent call types is investigated. For this purpose, a copula-based modeling approach is used to provide multivariate models that take into account the call types’ asymmetric dependence structures found in empirical data.
Amel Jaoua, Pierre L'Ecuyer, Louis Delorme   +2 more
openaire   +1 more source