Results 211 to 220 of about 358,887 (259)

Implementation of a pharmacy call center

American Journal of Health-System Pharmacy, 2011
The Department of Veterans Affairs (VA) is dedicated to providing high-quality, comprehensive health care to veterans in an environment that promotes trust, respect, commitment, compassion, and excellence.
Viktoria, Kharlamb, Marina, Erato, David, Foldes, Patricia, Kuhn, Heather, Pertose, Melissa, Stancanelli, Michele, Zito, Judith, Feldman   +7 more
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The Call-center. Development of algorithm routings of calls

2012 IEEE 11th International Conference on Actual Problems of Electronics Instrument Engineering (APEIE), 2012
Process of routing of calls is considered. On the basis of the data of system of monitoring and management of the Call-center calculation of an average timeout of the answer of the operator is executed. The generalized algorithm of routing of calls is developed.
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Making Room for the Call Center

Information Systems Management, 2002
Abstract A call center can dramatically improve an organization's ability to serve its customers. in this article, three important questions are addressed for senior managers and executives who are establishing or expanding a call-center operation. First, as employees focus on responding to customer inquiries, will their skills become narrower and ...
Marco Adria, Shamsud D. Chowdhury
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Creating a Click-to-Call Call Center

2021
This chapter covers some interesting areas of both Flybase and Twilio. We're going to build a "click-to-call'' call center, where visitors can click a product on a page and begin a Twilio Client call with agents on another web page. To do this, we are going to use Flybase's custom events.
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Queueing Models of Call Centers: An Introduction

Annals of Operations Research, 2002
zbMATH Open Web Interface contents unavailable due to conflicting licenses.
Ger Koole, Avishai Mandelbaum
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VOIP in a university call center

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries, 2006
Can VOIP (voice over Internet Protocol) actually work in a university call center? There are a number of issues surrounding implementing VOIP. This session will discuss the type of equipment needed, both software and hardware. Detailed information about how a university went digital.We will start with what switches, servers, personnel, and maintenance ...
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Automatic call section segmentation for contact-center calls

Proceedings of the sixteenth ACM conference on Conference on information and knowledge management, 2007
This paper presents a SVM (Support Vector Machine) classification system which divides contact-center call transcripts into "Greeting", "Question", "Refine", "Research", "Resolution", "Closing" and "Out-of-topic" sections. This call section segmentation is useful to improve search and retrieval functions and to provide more detailed statistics on calls.
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Personnel scheduling in the Call Center industry

4OR, 2006
zbMATH Open Web Interface contents unavailable due to conflicting licenses.
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Call Center and Robot Call Center How to Reduce the Cost

2023
Rauf Fatullayev, Orkhan Fatullayev, Abulfat Fatullayev   +2 more
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Comparison of Call Center models

Proceedings of the 2009 Winter Simulation Conference (WSC), 2009
Luiz Augusto Gago Franzese, Marcelo Moretti Fioroni, Paulo José de Freitas Filho, Rui Carlos Botter   +3 more
openaire   +1 more source