Results 211 to 220 of about 356,160 (259)
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Intelligent Call Routing for Telecommunications Call-Centers
2020At telecommunications companies, call-centers have the highest interaction with customers, and the operators’ performance is vital because an excellent service satisfies the customer and helps a better operation. Therefore, attempts are made to use customer data, call operator data, and historical service data to improve support.
Sérgio Jorge +2 more
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Implementation of a pharmacy call center
American Journal of Health-System Pharmacy, 2011The Department of Veterans Affairs (VA) is dedicated to providing high-quality, comprehensive health care to veterans in an environment that promotes trust, respect, commitment, compassion, and excellence.
Viktoria, Kharlamb +7 more
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Making Room for the Call Center
Information Systems Management, 2002Abstract A call center can dramatically improve an organization's ability to serve its customers. in this article, three important questions are addressed for senior managers and executives who are establishing or expanding a call-center operation. First, as employees focus on responding to customer inquiries, will their skills become narrower and ...
Marco Adria, Shamsud D. Chowdhury
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The Call-center. Development of algorithm routings of calls
2012 IEEE 11th International Conference on Actual Problems of Electronics Instrument Engineering (APEIE), 2012Process of routing of calls is considered. On the basis of the data of system of monitoring and management of the Call-center calculation of an average timeout of the answer of the operator is executed. The generalized algorithm of routing of calls is developed.
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Queueing Models of Call Centers: An Introduction
Annals of Operations Research, 2002zbMATH Open Web Interface contents unavailable due to conflicting licenses.
Ger Koole, Avishai Mandelbaum
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Creating a Click-to-Call Call Center
2021This chapter covers some interesting areas of both Flybase and Twilio. We're going to build a "click-to-call'' call center, where visitors can click a product on a page and begin a Twilio Client call with agents on another web page. To do this, we are going to use Flybase's custom events.
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VOIP in a university call center
Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries, 2006Can VOIP (voice over Internet Protocol) actually work in a university call center? There are a number of issues surrounding implementing VOIP. This session will discuss the type of equipment needed, both software and hardware. Detailed information about how a university went digital.We will start with what switches, servers, personnel, and maintenance ...
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Automatic call section segmentation for contact-center calls
Proceedings of the sixteenth ACM conference on Conference on information and knowledge management, 2007This paper presents a SVM (Support Vector Machine) classification system which divides contact-center call transcripts into "Greeting", "Question", "Refine", "Research", "Resolution", "Closing" and "Out-of-topic" sections. This call section segmentation is useful to improve search and retrieval functions and to provide more detailed statistics on calls.
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Personnel scheduling in the Call Center industry
4OR, 2006zbMATH Open Web Interface contents unavailable due to conflicting licenses.
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Modeling and Simulation of Call Centers
Proceedings of the Winter Simulation Conference, 2005., 2006Athanassios N. Avramidis +1 more
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