Results 231 to 240 of about 356,160 (259)

Call Center

2002
Robert de Zoeten, Jörg Rohmann
openaire   +1 more source

Analysis of the Impact of Team-Based Organizations in Call Center Management

Management Science, 2008
Oualid Jouini, Yves Dallery
exaly  

A Comparison of Univariate Time Series Methods for Forecasting Intraday Arrivals at a Call Center

Management Science, 2008
James W Taylor
exaly  

Optimizing Call Center Staffing Using Simulation and Analytic Center Cutting-Plane Methods

Management Science, 2008
Marina A Epelman, Shane G Henderson
exaly  

Using simulation in call centers

1998 Winter Simulation Conference. Proceedings (Cat. No.98CH36274), 2002
Vivek Bapat, Eddie B. Pruitte Jr.
openaire   +1 more source

Modeling and Analysis of Call Center Arrival Data: A Bayesian Approach

Management Science, 2008
Refik Soyer
exaly  

Editorial - Call Center Management

OR Spectrum, 2004
Stefan Helber, Karl-Heinz Waldmann
openaire   +1 more source

The Impact of Call Center Employees' Customer Orientation Behaviors on Service Quality

Journal of Service Research, 2008
Anat Rafaeli, Lorna Doucet
exaly  

The Learning Curve of IT Knowledge Workers in a Computing Call Center

Information Systems Research, 2012
Youngsoo Kim, Ramayya Krishnan, Linda Argote   +2 more
exaly  

Is Empathy Effective for Customer Service? Evidence From Call Center Interactions

Journal of Business and Technical Communication, 2013
Ulrike Marianne Murfett, Priscilla S Rogers, Soon Ang   +2 more
exaly