Results 251 to 260 of about 2,694,799 (296)

Creating a Click-to-Call Call Center

2021
This chapter covers some interesting areas of both Flybase and Twilio. We're going to build a "click-to-call'' call center, where visitors can click a product on a page and begin a Twilio Client call with agents on another web page. To do this, we are going to use Flybase's custom events.
openaire   +1 more source

VOIP in a university call center

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries, 2006
Can VOIP (voice over Internet Protocol) actually work in a university call center? There are a number of issues surrounding implementing VOIP. This session will discuss the type of equipment needed, both software and hardware. Detailed information about how a university went digital.We will start with what switches, servers, personnel, and maintenance ...
openaire   +1 more source

Automatic call section segmentation for contact-center calls

Proceedings of the sixteenth ACM conference on Conference on information and knowledge management, 2007
This paper presents a SVM (Support Vector Machine) classification system which divides contact-center call transcripts into "Greeting", "Question", "Refine", "Research", "Resolution", "Closing" and "Out-of-topic" sections. This call section segmentation is useful to improve search and retrieval functions and to provide more detailed statistics on calls.
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Call Center.

Wirtschaftsinf., 2021
J. Felix Hampe, Silke Schönert
openaire  

Call centers

2001
Thomas A. Grossman, Sherry L. Oh, Thomas R. Rohleder, Douglas A. Samuelson   +3 more
openaire   +1 more source

Call Center and Robot Call Center How to Reduce the Cost

2023
Rauf Fatullayev, Orkhan Fatullayev, Abulfat Fatullayev   +2 more
openaire   +1 more source

Modeling and Simulation of Call Centers

Proceedings of the Winter Simulation Conference, 2005., 2006
Athanassios N. Avramidis, Pierre L'Ecuyer   +1 more
openaire   +1 more source

Call Center Outsourcing: Coordinating Staffing Level and Service Quality

Management Science, 2008
Z Justin Ren, Yong-Pin Zhou
exaly  

Comparison of Call Center models

Proceedings of the 2009 Winter Simulation Conference (WSC), 2009
Luiz Augusto Gago Franzese, Marcelo Moretti Fioroni, Paulo José de Freitas Filho, Rui Carlos Botter   +3 more
openaire   +1 more source

Call Center Outsourcing Contract Analysis and Choice

Management Science, 2008
Zeynep Aksin, Fikri Karaesmen
exaly