Results 241 to 250 of about 356,160 (259)

Call Centers

2013
openaire   +1 more source

Modeling and forecasting call center arrivals: A literature survey and a case study

International Journal of Forecasting, 2016
Rouba Ibrahim, Han Ye, Pierre L’Ecuyer   +2 more
exaly  

call center

2012
openaire   +3 more sources

Competition and market segmentation of the call center service supply chain

European Journal of Operational Research, 2015
Bintong Chen, Vaidyanathan Jayaraman, Charles L Munson   +2 more
exaly  

Call Center.

Wirtschaftsinf., 1997
J. Felix Hampe, Silke Schönert
openaire  

Ambulatory Phonation Monitoring in a Sample of 92 Call Center Operators

Journal of Voice, 2014
Giovanna Cantarella, Elisabetta Iofrida, Lorenzo Pignataro   +2 more
exaly  

Working conditions and health among female and male employees at a call center in Sweden

American Journal of Industrial Medicine, 2004
Tohr Nilsson, Mats Hagberg, Allan Toomingas   +2 more
exaly  

Optimizing daily agent scheduling in a multiskill call center

European Journal of Operational Research, 2010
Athanassios N Avramidis, Michel Gendreau, Pierre L’Ecuyer   +2 more
exaly  

Towards “zero abandonments” in call center performance

European Journal of Operational Research, 2001
Moshe B Rosenwein
exaly  

Call Center

2009
openaire   +1 more source