Results 221 to 230 of about 358,887 (259)

Modeling and Simulation of Call Centers

Proceedings of the Winter Simulation Conference, 2005., 2006
Athanassios N. Avramidis, Pierre L'Ecuyer   +1 more
openaire   +1 more source

Call Center Outsourcing: Coordinating Staffing Level and Service Quality

Management Science, 2008
Yong-Pin Zhou, Z Justin Ren
exaly  

Call centers

2001
Thomas A. Grossman, Sherry L. Oh, Thomas R. Rohleder, Douglas A. Samuelson   +3 more
openaire   +1 more source

Call Center Outsourcing Contracts Under Information Asymmetry

Management Science, 2008
Edieal Pinker, Sameer Hasija
exaly  

Call Centers Cloud Use in Call Centers

2018
openaire   +1 more source

Call Center Outsourcing Contract Analysis and Choice

Management Science, 2008
Fikri Karaesmen, O Zeynep Aksin
exaly  

Modeling Daily Arrivals to a Telephone Call Center

Management Science, 2004
Athanasios Avramidis, Pierre L'Ecuyer
exaly  

Optimizing Call Center Staffing Using Simulation and Analytic Center Cutting-Plane Methods

Management Science, 2008
Marina Epelman, Shane Henderson
exaly  

Call Center

2002
Robert de Zoeten, Jörg Rohmann
openaire   +1 more source

Editorial - Call Center Management

OR Spectrum, 2004
Stefan Helber, Karl-Heinz Waldmann
openaire   +1 more source