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Heliyon, 2023 Background: A chatbot is an automatic text-messaging tool that creates a dynamic interaction and simulates a human conversation through text or voice via smartphones or computers.
Ming-Yuan Huang +3 more
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The use of ChatGPT in the digital era: Perspectives on chatbot implementation
1, 2023 The rapid advancement of technology has led to the integration of ChatGPT, an artificial intelligence (AI)-powered chatbot, in various sectors, including education.
Articles Info +4 more
semanticscholar +1 more source
Chatbots for Enterprises: Outlook
Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, 2019 Chatbots are going to be the main tool for automated conversations with customers. Still, there is no consistent methodology for choosing a suitable chatbot platform for a particular business.
Pavel Kostelník +4 more
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Jurnal Masyarakat Informatika, 2015 Perkembangan teknologi chatbot semakin canggih hingga saat ini. Mulai dari chatbot yang bernama ALICE, hingga aplikasi Siri milik perusahaan Apple sebagai virtual assistant yang berjalan pada iPhone masih dikembangkan agar semakin cerdas dan canggih ...
Egga Bahartyan +2 more
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Understanding the Continuance Intention to Use Chatbot Services
Asia Marketing Journal, 2023 Chatbot services have become an essential communication tool for interacting with consumers in e-commerce. To understand consumer behavior in the context of chatbot services, we apply the Theory of Planned Behavior (TPB) to analyze continuance intention ...
Jeeyeon Kim, Yiling Li, Jeonghye Choi
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INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT, 2023 Chatbots have become an integral part of modern customer service and communication. Rule-based chatbots, in particular, offer a simple and cost-effective solution for businesses and organizations to interact with their customers through a conversational interface.
Dr Sunil Bhuthada +2 more
openaire +1 more source
A smartphone-based health care chatbot to promote self-management of chronic pain (SELMA) : pilot randomized controlled trial [PDF]
, 2020 Background: Ongoing pain is one of the most common diseases and has major physical, psychological, social, and economic impacts. A mobile health intervention utilizing a fully automated text-based health care chatbot (TBHC) may offer an innovative way ...
Hauser-Ulrich, Sandra +3 more
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Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions
Journal of Marketing, 2021 Chatbots have become common in digital customer service contexts across many industries. While many companies choose to humanize their customer service chatbots (e.g., giving them names and avatars), little is known about how anthropomorphism influences ...
Cammy Crolic +3 more
semanticscholar +1 more source
Informatics, 2022 Chatbots with personality have been shown to affect engagement and user subjective satisfaction. Yet, the design of most chatbots focuses on functionality and accuracy rather than an interpersonal communication style.
Mohammad Amin Kuhail +4 more
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Sustainability, 2023 The development of artificial intelligence in recent years has promoted the use of chatbot technology in sustainable education. Many studies examined the effect of chatbots on learning outcomes.
Xinjie Deng, Zhonggen Yu
semanticscholar +1 more source