Results 271 to 280 of about 27,469 (293)

Chatbot

The increasing integration of chatbots in the travel, tourism, and hospitality (TTH) industry has transformed customer interactions, offered personalized assistance and streamlined services. Leveraging a systematic literature review and in-depth analysis, this research paper explores the security landscape of chatbots in the TTH sector, identifying ...
Vidyavati Hemantkumar Ramteke, Shubhangi Sanghi, Mugdha Shailendra Kulkarni   +2 more
openaire   +1 more source

Chatbots

2021
Alicia Moniz, Matt Gordon, Ida Bergum, Mia Chang, Ginger Grant   +4 more
  +4 more sources

Whether to trust chatbots: Applying the event-related approach to understand consumers’ emotional experiences in interactions with chatbots in e-commerce

Journal of Retailing and Consumer Services, 2023
Yiyang Li, Jia Jin
exaly  

Chatbots applications in education: A systematic review

Computers and Education Artificial Intelligence, 2021
Chinedu Wilfred Okonkwo, Abejide Ade-Ibijola   +1 more
exaly  

AI is better when I'm sure: The influence of certainty of needs on consumers' acceptance of AI chatbots

Journal of Business Research, 2022
Jiemin Zhang, Jifei Wu
exaly  

The role of chatbots’ human-like characteristics in online shopping

Electronic Commerce Research and Applications, 2023
Samar Mouakket, Yuan Sun
exaly  

A natural apology is sincere: Understanding chatbots' performance in symbolic recovery

International Journal of Hospitality Management, 2023
Jiemin Zhang, Jifei Wu, Grace Fang Yu-Buck   +2 more
exaly  

Chatbots for language learning—Are they really useful? A systematic review of chatbot‐supported language learning

Journal of Computer Assisted Learning, 2022
Weijiao Huang, Khe Foon Hew, Luke K Fryer   +2 more
exaly  

Predicting the intentions to use chatbots for travel and tourism

Current Issues in Tourism, 2021
Santiago Melian-Gonzalez, Desiderio Gutiérrez-Taño, Jacques Bulchand-Gidumal   +2 more
exaly  

The acceptance of chatbots in an enterprise context – A survey study

International Journal of Information Management, 2021
Florian Brachten, Stefan Stieglitz
exaly