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This project describes the creation of a deep learning-powered emotional support chatbot that can identify and react to users’ emotional states through natural language exchanges. By identifying human emotions from textual inputs, the chatbot seeks to provide sympathetic and emotionally intelligent answers. Recurrent Neural Network (RNN) and Long Short-
Diksha Rawat, K.Sangeetha, Shahzeb Khan
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Diksha Rawat, K.Sangeetha, Shahzeb Khan
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Exploring the impact of chatbots on consumer sentiment and expectations in retail
Journal of Retailing and Consumer Services, 2021Anh D Tran +2 more
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AI-chatbots on the services frontline addressing the challenges and opportunities of agency
Journal of Retailing and Consumer Services, 2021Ting Yu +2 more
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Understanding the attitude and intention to use smartphone chatbots for shopping
Technology in Society, 2020Dharun Lingam Kasilingam
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Customer service chatbots: Anthropomorphism and adoption
Journal of Business Research, 2020Hyun Seung Jin
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A natural apology is sincere: Understanding chatbots' performance in symbolic recovery
International Journal of Hospitality Management, 2023Jiemin Zhang, Jifei Wu, Grace Yu-Buck
exaly
Chatbots vs. AI Chatbots vs. Virtual Assistants
The terms “chatbot,” “AI chatbot,” and “virtual agent” are used in a way that often does not differentiate between them, which might lead to possible misunderstandings. Despite the fact that the technologies associated with these terms are inextricably linked to one another, the subtle differences that exist between them result in considerable ...openaire +1 more source
Predicting the intentions to use chatbots for travel and tourism
Current Issues in Tourism, 2021Santiago Melián-González +2 more
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Adoption of AI-based chatbots for hospitality and tourism
International Journal of Contemporary Hospitality Management, 2020Rajasshrie Pillai, Sivathanu Brijesh
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