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Interactive Learning Environments, 2023
Chatbot research has received growing attention due to the rapid diversification of chatbot technology, as demonstrated by the emergence of large language models (LLMs) and their integration with automatic speech recognition.
Jae-Bong Jeon +2 more
semanticscholar +1 more source
Chatbot research has received growing attention due to the rapid diversification of chatbot technology, as demonstrated by the emergence of large language models (LLMs) and their integration with automatic speech recognition.
Jae-Bong Jeon +2 more
semanticscholar +1 more source
IEEE transactions on engineering management
While adopting chatbots powered by artificial intelligence could enhance knowledge sharing, it also causes challenges due to the “dark side” of these agents. However, research on the factors influencing chatbots for knowledge sharing is lacking.
M. Al-Emran +4 more
semanticscholar +1 more source
While adopting chatbots powered by artificial intelligence could enhance knowledge sharing, it also causes challenges due to the “dark side” of these agents. However, research on the factors influencing chatbots for knowledge sharing is lacking.
M. Al-Emran +4 more
semanticscholar +1 more source
Do ChatGPT and Other AI Chatbots Pose a Cybersecurity Risk? - An Exploratory Study
Social Science Research Network, 2023The rise of artificial intelligence (AI) has opened up new frontiers in various fields, including natural language processing. One of the most significant advancements in this area is the development of conversational agents (i.e., chatbots), which are ...
Glorin Sebastian
semanticscholar +1 more source
Social Science Research Network, 2023
The evolution of artificial intelligence (AI) and machine learning (ML) has led to the development of sophisticated large language models (LLMs) that are used extensively in applications such as chatbots. This research investigates the critical issues of
Glorin Sebastian
semanticscholar +1 more source
The evolution of artificial intelligence (AI) and machine learning (ML) has led to the development of sophisticated large language models (LLMs) that are used extensively in applications such as chatbots. This research investigates the critical issues of
Glorin Sebastian
semanticscholar +1 more source
Chatbots as Interface to Ontologies
2014Chatbots are simple conversational agents using 'pattern matching rules' to carry out the dialogue with the user and various expedients to improve their credibility. However, the rules on which they are based on are too restrictive and their language understanding capability is very limited. Nevertheless chatbots are widespread in several applications,
Augello, A +3 more
openaire +3 more sources
A Complete Survey on LLM-based AI Chatbots
arXiv.orgThe past few decades have witnessed an upsurge in data, forming the foundation for data-hungry, learning-based AI technology. Conversational agents, often referred to as AI chatbots, rely heavily on such data to train large language models (LLMs) and ...
Sumit Kumar Dam +3 more
semanticscholar +1 more source
Journal of Hospitality and Tourism Technology, 2023
Purpose This paper aims to examine how consumers’ perceptions of artificial intelligence (AI) chatbots influence individuals’ cognitive and emotional states and their subsequent behavioural intentions vis-à-vis online travel agencies (OTAs).
Yao Zhu, R. Zhang, Yongguang Zou, D. Jin
semanticscholar +1 more source
Purpose This paper aims to examine how consumers’ perceptions of artificial intelligence (AI) chatbots influence individuals’ cognitive and emotional states and their subsequent behavioural intentions vis-à-vis online travel agencies (OTAs).
Yao Zhu, R. Zhang, Yongguang Zou, D. Jin
semanticscholar +1 more source
Chatbots and Mental Health: Insights into the Safety of Generative AI
Journal of Consumer Psychology, 2023Chatbots are now able to engage in sophisticated conversations with consumers. Due to the ‘black box’ nature of the algorithms, it is impossible to predict in advance how these conversations will unfold.
Julian De Freitas +3 more
semanticscholar +1 more source
Adoption of artificial intelligence (AI) based employee experience (EEX) chatbots
Information Technology and People, 2023PurposeAI-based chatbots are revamping employee communication in organizations. This paper examines the adoption of AI-based employee experience chatbots by employees.Design/methodology/approachThe proposed model is developed using behavioral reasoning ...
Rajasshrie Pillai +4 more
semanticscholar +1 more source
2017
Welcome to the Build Better Chatbots book. Do you remember the last time you had to call a toll-free number for support or customer service? Do you remember the long wait time on the phone before you could even talk about your issue and then realizing somehow you chose the wrong button option leading you to the wrong department?
Rashid Khan, Anik Das
openaire +2 more sources
Welcome to the Build Better Chatbots book. Do you remember the last time you had to call a toll-free number for support or customer service? Do you remember the long wait time on the phone before you could even talk about your issue and then realizing somehow you chose the wrong button option leading you to the wrong department?
Rashid Khan, Anik Das
openaire +2 more sources