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A Data-Driven Approach to Improve Customer Churn Prediction Based on Telecom Customer Segmentation
Future Internet, 2022 Numerous valuable clients can be lost to competitors in the telecommunication industry, leading to profit loss. Thus, understanding the reasons for client churn is vital for telecommunication companies.
Tianyuan Zhang +2 more
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Integrated Churn Prediction and Customer Segmentation Framework for Telco Business
IEEE Access, 2021 In the telco industry, attracting new customers is no longer a good strategy since the cost of retaining existing customers is much lower. Churn management becomes instrumental in the telco industry.
Shuli Wu +3 more
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Journal of Information and Organizational Sciences, 2022 No industry can thrive without customers and with customers comes the chances of customer churn. Since customer churn have direct-impact on the revenue, all the industries are focusing in understanding the factors influencing churn and are developing ...
Manish Mohan, Anil Jadhav
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INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT, 2023 Customer churn, the termination of customer relationships with a business or service, is a critical metric that profoundly impacts a company's success. Effectively managing churn not only prevents revenue loss but also provides a competitive advantage by boosting customer retention rates.
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Connection Science, 2022 Owing to saturated markets, fierce competition, dynamic criteria, along with introduction of new attractive offers, the considerable issue of customer churn was faced by the telecommunication industry.
R. Sudharsan, E. N. Ganesh
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Telecom Churn Prediction Using Voting Classifier Ensemble Method and Supervised Machine Learning Techniques [PDF]
ITM Web of Conferences, 2023 In the current fast-paced world, there are a lot of changes and developments in the telecom sector, due to which the telecom companies find themselves in difficulties in retaining the customers who have availed of their services.
Pandithurai O. +3 more
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A Survey on Churn Analysis in Various Business Domains
IEEE Access, 2020 In this paper, we present churn prediction techniques that have been released so far. Churn prediction is used in the fields of Internet services, games, insurance, and management.
Jaehyun Ahn +4 more
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Telecom Customer Churn Prediction
International Journal for Research in Applied Science and Engineering Technology, 2020 Customer churn is often referred to as customer attrition, or customer defection which is the rate at which the customers are lost. Telecom companies often use customer churn as a key business metrics to predict the number of customers that will leave a telecom service provider. Churn is significant in the telecommunication industry because it directly
Sundararajan, Abhijit, Gursoy, Kemal
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SN Applied Sciences, 2021 Customer churn has been considered as one of the key issues in the operations of the corporate business sector, as it influences the turnover directly.
C. K. Praseeda, B. L. Shivakumar
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MINIMAX PROBABILITY BASED CHURN PREDICTION FOR PROFIT MAXIMIZATION
ICTACT Journal on Soft Computing, 2021 Churn prediction has become a significant requirement for all customer centric organizations. Accurate prediction of churn can effectively improve customer loyalty and improve profits for the organization.
V Jude Nirmal
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