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Analysis of Citizen Satisfaction in Municipal Services
Economies, 2022 Citizen demand for quality public services is increasing, and improvements in the provision of public services affect citizen satisfaction and loyalty.
José Fernando Romero-Subia +3 more
doaj +7 more sources
Citizen Satisfaction with Renewable Energy Investments: A Multi-Criteria Satisfaction Analysis
Energies, 2023 To reap the potential of renewable energy investments, many states of the European Union have been enacting policies to attract investments from various actors including citizens.
Evangelia Karasmanaki +3 more
doaj +3 more sources
Pengaruh Organizational Citizenship Behavior pada Performance dengan Service Quality, Satisfaction dan Behavior Intention Sebagai Anteseden [PDF]
Jurnal Ekonomi Bisnis dan Kewirausahaan (JEBIK), 2015 The purpose of the study is to observe the influence of organizational citizen behavior to performance. Organizational citizen behavior is affected by three variables namely satisfaction, service quality and behavior intention. The study was conducted on
Joko Suyono, Sinto Sunaryo
doaj +2 more sources
The impact of red tape on citizen satisfaction [PDF]
International Public Management Journal, 2015 Red tape is one of the most often-mentioned nuisances of citizens about government. However, there is a dearth in red tape research focusing on citizens.
Grimmelikhuijsen, S.G. (Stephan) +3 more
core +6 more sources
Online citizen panels as an advance in research and consultation – A Review of pilot results [PDF]
Commonwealth Journal of Local Governance, 2010 This paper details a new model for local government consultation and research. The model involves a local government partnering with a university to establish an online panel of citizens that is then used for consultations and research on a range of ...
Anne Sharp, Katherine Anderson
doaj +4 more sources
RELATIONS WITH THE PUBLIC VERSUS PUBLIC RELATIONS IN LOCAL PUBLIC ADMINISTRATION [PDF]
Annals of the University of Oradea: Economic Science, 2010 Concomitant with the evolution of society, public relations are socially expressed only together with the explicit articulation of public categories and public organizations, once the individual becomes a citizen whose satisfaction is at the core of the ...
Bente Florina Maria
doaj +2 more sources
EVALUATION OF CITIZENS' SATISFACTION WITH THE QUALITY OF PUBLIC ADMINISTRATIVE SERVICES IN THE MEKONG DELTA, VIETNAM [PDF]
Geo Journal of Tourism and Geosites, 2023 Citizen satisfaction is one of the essential factors reflecting the quality of public administrative services provided by state administrative agencies.
Nguyen Chi HAI +3 more
doaj +1 more source
Journal of Indonesian Economy and Business, 2022 Main objective: This research aims to explore the aspects of citizen satisfaction with basic government infrastructures, using a specific seaport as the site for the research.
Johan Fahri
doaj +1 more source
PLoS ONE, 2022 This study investigates the satisfaction and adequacy of citizens through the expected quality and perceived quality in the areas of planning and territorial viability, experience in the provision of municipal services and citizen experience in ...
María Salomé Ochoa Rico +3 more
doaj +2 more sources
Citizen Satisfaction with Public Service: What Factors Drive?
Policy & Governance Review, 2022 Understanding citizens’ satisfaction with public service is crucial for effective and efficient governance. In this milieu, this paper intended to examine the factors that drive citizen satisfaction with public service.
Bishnu Prasad Lamsal, Anil Kumar Gupta
doaj +1 more source