Results 21 to 30 of about 14,011 (298)

e-Governance, citizen satisfaction and net benefits: the moderating effect of digital divide

Cogent Business & Management
This article aims to analyze the influence of three e-Governance information system (IS) quality dimensions – information, system and service quality on usage intention, citizen satisfaction and net benefits in Nepal and assess the moderating role of ...
Surya Bahadur G. C., Santosh Kumar Gurung, Subarna Bir Jung Bahadur Rana, Bharat Ram Dhungana   +3 more
doaj   +2 more sources

Citizen Satisfaction with Police Encounters [PDF]

Police Quarterly, 2005
This article examines the character and consequences of encounters between police and residents of the city of Chicago. It describes the frequency with which they contacted the police for assistance or support and how often they were stopped by them. Follow-up questions gathered information about the character of those contacts.
Wesley G. Skogan
openaire   +2 more sources

EVALUATION OF CITIZENS' SATISFACTION WITH THE QUALITY OF PUBLIC ADMINISTRATIVE SERVICES IN THE MEKONG DELTA, VIETNAM [PDF]

Geo Journal of Tourism and Geosites, 2023
Citizen satisfaction is one of the essential factors reflecting the quality of public administrative services provided by state administrative agencies.
Nguyen Chi HAI, Vu Thi Phuong LE, Nguyen Thai SON, Phan Van TUAN   +3 more
doaj   +1 more source

Exploring Citizen’s Satisfaction with the Infrastructure of Services at a Local Seaport in Ternate, North Maluku

Journal of Indonesian Economy and Business, 2022
Main objective: This research aims to explore the aspects of citizen satisfaction with basic government infrastructures, using a specific seaport as the site for the research.
Johan Fahri
doaj   +1 more source

CITIZENS' SATISFACTION WITH THE SERVICE QUALITY OF KHMER CIVIL SERVANTS IN THE MEKONG DELTA, VIETNAM [PDF]

Geo Journal of Tourism and Geosites, 2023
Civil servants are part of the human resources of the public sector. The contingent of civil servants is an essential component of human social resources whose contributions always play a significant role in the overall socio-economic development ...
Phan Van TUAN, Vu Thi Phuong LE, Nguyen Khanh LY, Nguyen Chi HAI, Nguyen Thi Kim NGAN   +4 more
doaj   +1 more source

Chinese Citizen Satisfaction with Government Performance during COVID-19

, 2021
While foreign pundits have alternatively blamed and praised the Chinese government’s handling of the COVID-19 virus, little is known about how citizens within China understand this performance.
Wu, Cary, Yin, Xiufang,, Giordano, Giuseppe N, Tan, Yu, Mews, Jan, Chu, Qinghua,, Xiao, Zang, Fairbrother, Malcolm,, Shi, Zilei, Cao, Libin, Shi, Zhilei, Zhao, Feng,, Lai, Weijun,, Wu, Cary,, Gong, Zhiwen, Mewes, Jan, Mewes, Jan,, Zhou, Dongxia, Zhou, Hao,, Lai, Weijun, He, Nengkun,, Yang, Liyong, Gong, Zhiwen,, Giordano, Giuseppe Nicola, Wu, Jiaji,, Giordano, Giuseppe N,, He, Nengkun, Zhou, Hao, Tian, Ruijing, Wu, Jiaji, Xiong, Ping,, Wilkes, Rima,, Zhao, Feng, He, Zexuan,, Xiong, Ping, He, Zexuan, Wilkes, Rima, Chu, Qinghua, Fairbrother, Malcolm, Cao, Libin,, Lund University., Zhang, Xiaojun, Yin, Xiufang   +42 more
core   +1 more source

Citizens’ Satisfaction with “Citizens’ Initiatives”: The Case of the Municipality of Ljubljana

NISPAcee Journal of Public Administration and Policy
Abstract Based on a survey, this article analyses the satisfaction with communication between citizens and public servants in the Municipality of Ljubljana (MOL). It highlights the potential of a citizen relations management tool to emphasise the importance of effective communication between the municipality and citizens, the role of ...
Kozjek, Tatjana, Verbič, Miha, Umek, Lan   +2 more
openaire   +2 more sources

From Expectation and Participation to Satisfaction: The Moderating Role of Perceived Government Responsiveness in Digital Government

Administrative Sciences
This study examines the mechanisms shaping citizen satisfaction in the context of digital government, taking Guangdong Province’s highly centralized “Yue Sheng Shi” platform as a case study.
Hongjing Mo, Loo-See Beh
doaj   +1 more source

Pengaruh Organizational Citizenship Behavior pada Performance dengan Service Quality, Satisfaction dan Behavior Intention Sebagai Anteseden

Jurnal Ekonomi Bisnis dan Kewirausahaan (JEBIK), 2015
The purpose of the study is to observe the influence of organizational citizen behavior to performance. Organizational citizen behavior is affected by three variables namely satisfaction, service quality and behavior intention. The study was conducted on
Joko Suyono, Sinto Sunaryo
doaj   +1 more source

Antecedents and Consequences of Trust in Public Sector Websites and Social Media

Emerging Markets Journal, 2020
Rapidly developing information and communication technologies have an influence on the whole world and have become an ordinary part of everyday life. Not only people, but businesses and governments are affected by these changes.
Hüseyin İnce, Salih Zeki İmamoğlu, Hülya Türkcan, Gülsüm Akca   +3 more
doaj   +1 more source