Results 21 to 30 of about 336,102 (305)
Municipal awareness as a tool for enhancing citizen satisfaction in municipal councils of Malaysia [PDF]
, 2017 This research study critically analysed the existing literatures on municipal awareness relevancy of LAs service delivery for the purpose of enhancing citizen satisfaction.
Bello, Muhammad Umar +2 more
core +2 more sources
Nidhomul Haq, 2023 To increase the productivity and maximum efficiency of teachers at work, job satisfaction is an important concern for every organization. Increasing job satisfaction is important for organizations to increase commitment and organizational citizen ...
Ari Kartiko +4 more
doaj +1 more source
Multimodal Classification of Urban Micro-Events [PDF]
, 2019 In this paper we seek methods to effectively detect urban micro-events. Urban micro-events are events which occur in cities, have limited geographical coverage and typically affect only a small group of citizens.
Awad George +6 more
core +2 more sources
Citizens’ Satisfaction with “Citizens’ Initiatives”: The Case of the Municipality of Ljubljana
NISPAcee Journal of Public Administration and PolicyAbstract Based on a survey, this article analyses the satisfaction with communication between citizens and public servants in the Municipality of Ljubljana (MOL). It highlights the potential of a citizen relations management tool to emphasise the importance of effective communication between the municipality and citizens, the role of ...
Kozjek, Tatjana +2 more
openaire +2 more sources
e-Governance, citizen satisfaction and net benefits: the moderating effect of digital divide
Cogent Business & ManagementThis article aims to analyze the influence of three e-Governance information system (IS) quality dimensions – information, system and service quality on usage intention, citizen satisfaction and net benefits in Nepal and assess the moderating role of ...
Surya Bahadur G. C. +3 more
doaj +1 more source
Is Market-Oriented Reform Producing a “Two-Track” Europe? Evidence from Electricity and Telecommunications [PDF]
, 2011 The European Commission has formally recognised that adequate provision of basic household services, including energy, communications, water and transport, is key to ensuring equity, social cohesion and solidarity.
Clifton, Judith +3 more
core +1 more source
Administrative SciencesThis study examines the mechanisms shaping citizen satisfaction in the context of digital government, taking Guangdong Province’s highly centralized “Yue Sheng Shi” platform as a case study.
Hongjing Mo, Loo-See Beh
doaj +1 more source
A User Satisfaction Study of the London Congestion Charging e-Service [PDF]
, 2014 This research seeks to measure citizen satisfaction with the electronic London Congestion Charging (LCC) payment system offered by Transport For London (TFL) in the United Kingdom (UK).
Irani, Z +3 more
core +5 more sources
Attributes of a Relationship Management Model for the Public Sector (CiRS Exec)
BBR: Brazilian Business Review, 2021 The New Public Management has encouraged the adoption of managerial tools by the public administration. In this context, the Citizen Relationship Management (CiRM) strategy allows for the improvement of the relationship with citizens and encourages ...
Júlio Medeiros, Gisela Demo
doaj +1 more source
Managing for Citizen Satisfaction: Is Good Not Enough?
Journal of Public and Nonprofit Affairs, 2019 Citizen satisfaction is a popular means of performance management. It underscores a common conception that citizens are customers who are concerned about the quality of public goods and services.
Brian K. Collins, Hyun Joon Kim, Jie Tao
doaj +1 more source