Analysis of Citizen Satisfaction in Municipal Services [PDF]
Economies, 2022 Citizen demand for quality public services is increasing, and improvements in the provision of public services affect citizen satisfaction and loyalty.
JOSÉ Fernando Romero-Subia +2 more
exaly +8 more sources
Citizen Satisfaction with Renewable Energy Investments: A Multi-Criteria Satisfaction Analysis
Energies, 2023 To reap the potential of renewable energy investments, many states of the European Union have been enacting policies to attract investments from various actors including citizens.
Evangelia Karasmanaki +2 more
exaly +4 more sources
Study of citizen satisfaction and loyalty in the urban area of Guayaquil: Perspective of the quality of public services applying structural equations [PDF]
PLoS ONE, 2022 This study investigates the satisfaction and adequacy of citizens through the expected quality and perceived quality in the areas of planning and territorial viability, experience in the provision of municipal services and citizen experience in ...
María Salomé Ochoa Rico +3 more
doaj +3 more sources
Citizen Satisfaction with Public Service: What Factors Drive?
Policy & Governance Review, 2022 Understanding citizens’ satisfaction with public service is crucial for effective and efficient governance. In this milieu, this paper intended to examine the factors that drive citizen satisfaction with public service.
Bishnu Prasad Lamsal, Anil Kumar Gupta
doaj +3 more sources
Urban planning effectiveness and citizen satisfaction. A systematic literature review [version 2; peer review: 1 approved, 2 approved with reservations] [PDF]
F1000ResearchBackground The population is increasingly demanding a better quality of life in their territories, which requires better urban planning. This study aims to find out the effectiveness of urban planning implemented by local governments on citizen ...
Leticia Noemi Zavaleta Gonzáles +8 more
doaj +2 more sources
Government service delivery and citizen satisfaction in Gauteng, South Africa [PDF]
Frontiers in SociologyIntroductionGovernment service delivery is a critical determinant of citizen trust and satisfaction in South Africa, where inequalities and governance challenges shape perceptions of state performance.
Godswill Nwabuisi Osuafor +3 more
doaj +2 more sources
Citizen's Satisfaction With the Police [PDF]
, 2005 The purpose of this research project is to examine three competing models of citizen satisfaction with the police: 1) citizen characteristics, 2) citizen experience with the police, and 3) citizen quality of life issues. Data were taken from Criminal Victimization and Perceptions of Community Safety in 12 Cities, 1998.
Baskerville, Kim Barshanet
openaire +3 more sources
Citizen satisfaction with public services in Peru: Regional gaps in citizen perceptions of public service provision. [PDF]
PLoS ONECitizen satisfaction with public services is a fundamental indicator of government effectiveness and democratic legitimacy in Latin America. However, there is little empirical evidence on regional gaps in countries with high territorial heterogeneity ...
Miluska Odely Rodriguez-Saavedra +8 more
doaj +2 more sources
The Impact of Red Tape on Citizen Satisfaction: An Experimental Study [PDF]
International Public Management Journal, 2015 Red tape is one of the most often-mentioned nuisances citizens experience with government. However, there is a dearth of red tape research focusing on citizens. Therefore, the primary goal of this article is to analyze the effect of red tape on citizen satisfaction.
Tummers, Lars +3 more
openaire +5 more sources
Managing for Citizen Satisfaction: Is Good Not Enough?
Journal of Public and Nonprofit Affairs, 2019 Citizen satisfaction is a popular means of performance management. It underscores a common conception that citizens are customers who are concerned about the quality of public goods and services.
Brian K. Collins, Hyun Joon Kim, Jie Tao
doaj +3 more sources