Urban planning effectiveness and citizen satisfaction. A systematic literature review [version 2; peer review: 1 approved, 2 approved with reservations] [PDF]
Background The population is increasingly demanding a better quality of life in their territories, which requires better urban planning. This study aims to find out the effectiveness of urban planning implemented by local governments on citizen ...
Leticia Noemi Zavaleta Gonzáles +8 more
doaj +2 more sources
CITIZENS' SATISFACTION WITH THE SERVICE QUALITY OF KHMER CIVIL SERVANTS IN THE MEKONG DELTA, VIETNAM [PDF]
Civil servants are part of the human resources of the public sector. The contingent of civil servants is an essential component of human social resources whose contributions always play a significant role in the overall socio-economic development ...
Phan Van TUAN +4 more
doaj +1 more source
The Effect of Corporate Social Responsibility on Organizational Citizenship Behavior: Mediating Roles of Occupational Involvement, Job Satisfaction, and Employees Voice [PDF]
Background & Purpose: Willingness to take voluntary and constructive actions in an organization depends on the alignment of different stakeholders’ values.
Mohsen Akbari +3 more
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Few studies have examined the antecedents of citizen satisfaction in relation to mandatory e-government services pertaining to promising sectors such as education.
Abdullah Ibrahim Alkraiji
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Adapting the Digital Servuction Model to Central Banks: Case Study: European Central Bank
Central bank communication has changed over the years, following the trend of digitalization. It has been used as a tool for the implementation of monetary policies since the 1990s, when central banks started publishing their inflation reports, outlooks,
Silvana Prodan, Dan-Cristian Dabija
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Analysis of residences satisfaction from expansion urban high-rise building and urban compact development (Case study: Region 1 of Urmia City) [PDF]
Introduction In today’s world, the growing trend of urban population and urbanization process on the one hand, and the need to maintain land located in the suburbs and valuable natural area and the need to save the land on the other hand, has put high ...
Ali Movahed, Amin Shahsavar
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Determining the Optimal Restricted Driving Zone Using Genetic Algorithm in a Smart City
Traffic control is one of the most challenging issues in metropolitan cities with growing populations and increased travel demands. Poor traffic control can result in traffic congestion and air pollution that can lead to health issues such as respiratory
Tony Jan +4 more
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This paper examines the service quality, satisfaction and intention to use Union Digital Center (UDC) in Bangladesh: The moderating effect of citizen participation.
Bikram Biswas, Sajib Kumar Roy
doaj +1 more source
Customers’ satisfaction is a vital goal, influencing the success and sustainability of almost all service organizations. The study’s objectives are two-fold: 1) to examine the service quality provided at the Survive Unit of People’s Committee of ...
Nguyễn Hữu Dũng
doaj +1 more source
AbstractIt is often argued that employees satisfied with their jobs perform better, which in turn will lead customers to be more satisfied. Private sector studies have found support for this “satisfaction mirror” hypothesis. Our study is the first to provide direct, individual-level evidence of its existence in the public sector.
Nicolai Petrovsky, Ge Xin, Jinhai Yu
openaire +1 more source

