Results 261 to 270 of about 336,102 (305)

Citizen Satisfaction: A Multicriteria Satisfaction Analysis

International Journal of Public Administration, 2013
Governments across Europe face the challenge of responding to public demand for more valuable, responsive, and efficient and effective services. In this article we will evaluate the public services in Greece. More specifically, this article refers to a citizen's satisfaction web survey for Citizens’ Service Centers. The analysis of the data is based on
Panagiotis Manolitzas, Denis Yannacopoulos   +1 more
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Citizen Satisfaction Survey Data

The American Review of Public Administration, 2010
The purpose of this article is to provide evidence regarding the comparability of results provided by two survey methods—a random phone survey and a nonrandom online survey—using the derived importance–performance approach to examine service satisfaction data at the local level.
Mitchel N. Herian, Alan J. Tomkins
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Citizen satisfaction with municipal amalgamations

Canadian Public Administration/Administration publique du Canada, 2005
Abstract: When Mike Harris's Conservative government came to power in Ontario, it embarked on a program of significant municipal reform. Municipal amalgamation, one of the major elements of this reform package, had many goals, two of which were “efficient service delivery” and provision of “high-quality services at lowest possible cost.” This article ...
Joseph Kushner, David Siegel
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Citizen satisfaction with contacting government on the internet

Information Polity, 2006
This study looks at the satisfaction with their contact experience of citizens using the internet to contact government. Due to the internet, the volume of citizen contacts with government has increased. Presumably the ease and convenience compared to traditional contact modes has stimulated government contacting via the internet.
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Citizens, Accountability, and Service Satisfaction

Urban Affairs Review, 2006
Understanding how citizen-consumers form evaluations of public services is critical to understanding account ability in democratic governance. The task of using citizens’ assessments of service quality as an accountability mechanism, however, may be more complex than is commonly understood.
Christine H. Roch, Theodore H. Poister
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Determinants of citizen satisfaction with the police

Policing: An International Journal of Police Strategies & Management, 1997
Empirical findings on the determinants of perceived satisfaction with the police generally have been sparse and inconclusive. More importantly, most studies have failed to control for the confounding effects of race and residential location on perceived satisfaction. Presents a contribution to the evaluation of public perceptions of the police.
Abdi M. Kusow, Leon C. Wilson, David E. Martin   +2 more
openaire   +1 more source

Life Quality and Citizen Satisfaction

SSRN Electronic Journal, 2011
In this paper we report the methodology developed by our group to study the life quality in the city of Naples. The general concept of “quality of life” has been a central topic of interest in relevant social debate in the recent years.The goal of this study is to analyze aspects regarding the citizen's life, and involves economic, social and cultural ...
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Multidimensional government‐citizen congruence and satisfaction with democracy

European Journal of Political Research, 2016
Abstract In the first comparative study of multidimensional government‐citizen policy congruence, this article shows that citizens are less satisfied with democracy when their views differ from that of the government on policy dimensions beyond the general left‐right axis.
Stecker, Christian, Tausendpfund, Markus
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Affect Citizens’ Satisfaction with Councillors?

Lex localis - Journal of Local Self-Government, 2017
Scholarly knowledge about considerations underlying citizens’ evaluations of the role of municipal councillors as democratic representatives is scant. In this paper we begin filling this gap. On the basis of a representative survey amongst 500 Dutch citizens we first establish what citizens feel that representatives should do (normative expectations ...
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Evaluating Citizen Adoption and Satisfaction of E-Government

International Journal of Electronic Government Research, 2011
Governments at all levels are faced with the challenge of transformation and the need to reinvent government systems in order to deliver efficient and cost effective services. E-government presents a tremendous impetus to move forward in the 21st century with higher quality, cost-effective, government services, and a better relationship between ...
Craig P. Orgeron, Doug Goodman
openaire   +1 more source