Results 261 to 270 of about 14,011 (298)
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Citizens, Accountability, and Service Satisfaction
Urban Affairs Review, 2006Understanding how citizen-consumers form evaluations of public services is critical to understanding account ability in democratic governance. The task of using citizens’ assessments of service quality as an accountability mechanism, however, may be more complex than is commonly understood.
Christine H. Roch, Theodore H. Poister
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Determinants of citizen satisfaction with the police
Policing: An International Journal of Police Strategies & Management, 1997Empirical findings on the determinants of perceived satisfaction with the police generally have been sparse and inconclusive. More importantly, most studies have failed to control for the confounding effects of race and residential location on perceived satisfaction. Presents a contribution to the evaluation of public perceptions of the police.
Abdi M. Kusow +2 more
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Multidimensional government‐citizen congruence and satisfaction with democracy
European Journal of Political Research, 2016Abstract In the first comparative study of multidimensional government‐citizen policy congruence, this article shows that citizens are less satisfied with democracy when their views differ from that of the government on policy dimensions beyond the general left‐right axis.
Stecker, Christian, Tausendpfund, Markus
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Life Quality and Citizen Satisfaction
SSRN Electronic Journal, 2011In this paper we report the methodology developed by our group to study the life quality in the city of Naples. The general concept of “quality of life” has been a central topic of interest in relevant social debate in the recent years.The goal of this study is to analyze aspects regarding the citizen's life, and involves economic, social and cultural ...
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Evaluating Citizen Adoption and Satisfaction of E-Government
International Journal of Electronic Government Research, 2011Governments at all levels are faced with the challenge of transformation and the need to reinvent government systems in order to deliver efficient and cost effective services. E-government presents a tremendous impetus to move forward in the 21st century with higher quality, cost-effective, government services, and a better relationship between ...
Craig P. Orgeron, Doug Goodman
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Affect Citizens’ Satisfaction with Councillors?
Lex localis - Journal of Local Self-Government, 2017Scholarly knowledge about considerations underlying citizens’ evaluations of the role of municipal councillors as democratic representatives is scant. In this paper we begin filling this gap. On the basis of a representative survey amongst 500 Dutch citizens we first establish what citizens feel that representatives should do (normative expectations ...
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Statistical techniques for continuous improvement: a citizen's satisfaction survey
The TQM Journal, 2010PurposeThe purpose of this paper is to propose a path analysis of data coming from a citizen's satisfaction survey to support decision makers in quality service improvement. In detail, the survey aims to measure citizen's satisfaction of an Italian local Public Administration regarding the “infant school (0‐6 years) enrollment service”.Design ...
CAPPELLI, Lucio +4 more
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Exploring citizen satisfaction with police in India
Policing: An International Journal of Police Strategies & Management, 2015Purpose – The purpose of this paper is to examine citizens’ perception of police in India, particularly the authors examine the factors influencing citizen satisfaction with the police in India. Design/methodology/approach – Using survey data collected from the ...
Manish Madan, Mahesh K. Nalla
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Citizen Satisfaction and Administrative Performance Measures
Urban Affairs Review, 2003The most recent reform in public service delivery is predicated on an assumption that the kinds of activities that managers can measure are the dimensions of service that citizens value. The link between administrative performance measures and citizen satisfaction with services has been tested within cities but not among cities, owing to data ...
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