Results 271 to 280 of about 336,102 (305)
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Statistical techniques for continuous improvement: a citizen's satisfaction survey
The TQM Journal, 2010PurposeThe purpose of this paper is to propose a path analysis of data coming from a citizen's satisfaction survey to support decision makers in quality service improvement. In detail, the survey aims to measure citizen's satisfaction of an Italian local Public Administration regarding the “infant school (0‐6 years) enrollment service”.Design ...
CAPPELLI, Lucio +4 more
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Exploring citizen satisfaction with police in India
Policing: An International Journal of Police Strategies & Management, 2015Purpose – The purpose of this paper is to examine citizens’ perception of police in India, particularly the authors examine the factors influencing citizen satisfaction with the police in India. Design/methodology/approach – Using survey data collected from the ...
Manish Madan, Mahesh K. Nalla
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A Citizen-Satisfaction Survey in Rimini
2016This article presents a perspective analysis of performance improvement, in terms of customer satisfaction, with reference to the public sector. The survey was carried outthrough a questionnaire divided in two main areas, 24 variables with 118 answer modes, on a proportional stratified sample of 322 residents in the city of Rimini, according to data ...
Giacalone, M. +2 more
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Citizen Satisfaction and Administrative Performance Measures
Urban Affairs Review, 2003The most recent reform in public service delivery is predicated on an assumption that the kinds of activities that managers can measure are the dimensions of service that citizens value. The link between administrative performance measures and citizen satisfaction with services has been tested within cities but not among cities, owing to data ...
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Dalla customer satisfaction alla citizen satisfaction
2012Nell’ambito della governance uno strumento di feedback è rappresentato dagli indici di performance dei servizi pubblici, ottenuti dalla sintesi di specifici indicatori; oltre alle misurazioni oggettive della performance, un differente strumento di feedback è rappresentato dai sondaggi sui cittadini.
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Evaluating the impact mechanism of citizen participation on citizen satisfaction in a smart city
Environment and Planning B: Urban Analytics and City Science, 2021Wenlong Zhu
exaly
Performance information and learning effects on citizen satisfaction with public services
Public Management Review, 2021Yu Noda
exaly
Misurare la citizen satisfaction
2003Il lavoro presenta un metodo di misurazione della citizen ...
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