Results 61 to 70 of about 14,011 (298)

Analysis of Citizen Satisfaction in Municipal Services

Local authorities have played a particularly important role in the development of communities, being one of the sources closest to the population. Today’s citizens have become more attentive and demanding, and do not accept an undifferentiated treatment from local elected officials. In fact, as users of the public services provided by local authorities,
Nogueira, Sónia P., Ribeiro, Nuno A., Remondes, Sílvia   +2 more
openaire   +2 more sources

Between public service and market: Portraying the bifront university in a platformized world

British Educational Research Journal, EarlyView.
Abstract This paper contributes to the international debate on the changes affecting recruitment and orientation processes toward higher education. Based on qualitative research involving 19 Italian public universities, the study analyses the transformations in communication, recruitment and orientation activities within platformization and increasing ...
Marco Pitzalis, Ciro Cangiano, Alessandro Lovari   +2 more
wiley   +1 more source

Young people's occupational aspirations beyond the aspiration discourse: A sociocultural perspective

British Educational Research Journal, EarlyView.
Abstract Young people's aspirations have been the focus of many educational, sociological and psychological studies. This paper argues, firstly, that the concept of aspirations holds greater generative potential than suggested by the policy‐oriented ‘aspiration discourse’.
Jelena Popov
wiley   +1 more source

'Unserved' interpretations of service satisfaction [PDF]

Satisfaction with services has traditionally been explained with the help of service attributes. While these attributes have been good predictors of satisfaction, the relationship could possibly be better explained with the inclusion of additional ...
Lola C. Duque, Sangeeta Singh
core  

Public service satisfaction, citizen trust and participation [PDF]

, 2016
While extensive research has been carried out to explain the phenomenon of institutional isomorphism, less is known about the emergence of institutions across different structural fields such as the private versus the public sector. There is also limited
Caemmerer, Barbara, Evanschitzky, Heiner, Alexander, Matthew, Brock, Christian   +3 more
core  

Citizen satisfaction with municipal services: The case of Konya

, 2017
Local governments, which are the closest units to people in terms of providing services, pay special attention to such issues as life and service quality, citizen satisfaction, meeting demands and expectations of citizens while making future plans and ...
Erhan Orselli, Erdal Bayrakci, Selcuk Kahraman   +2 more
core   +1 more source

Do lean practices and business process reengineering improve transparency, responsiveness, and citizen satisfaction? Evidence from Cairo and Giza local government units in Egypt [PDF]

Problems and Perspectives in Management
Type of the article: Research Article AbstractLocal government units in Egypt operate under high administrative centralization and complex procedures, which raises concerns about internal efficiency, service responsiveness, and citizen satisfaction ...
Adel Ghonim
doaj   +1 more source

‘A double‐edged tool’: A psychological needs perspective of generative AI and postgraduate international students' engagement in UK higher education

British Educational Research Journal, EarlyView.
Abstract The integration of generative artificial intelligence (generative AI) in higher education is reshaping student engagement, yet its impact on postgraduate international students remains underexplored. This study examines how generative AI shapes postgraduate international students' engagement through a psychological needs perspective.
Olatunji David Adekoya, Hakeem Adeniyi Ajonbadi, Chima Mordi, Peculiar Samuel, Hoang Nguyen   +4 more
wiley   +1 more source

Measuring the quality of education and health services : the use of perception data from Indonesia [PDF]

Satisfaction surveys offer a potentially convenient and cost-effective means for measuring the quality of services. However, concerns about subjectivity and selection bias impede greater use of satisfaction data.
Dasgupta, Basab, Narayan, Ambar, Skoufias, Emmanuel   +2 more
core  

The impact of service quality, trust and satisfaction on young citizen loyalty towards government e-services

, 2021
Purpose: This study examines the effect of multidimensional constructs on citizen loyalty to e-government services. More specifically, it examines the effects of service quality, trust, and satisfaction on loyalty to these services.Design/methodology ...
Ameen, Nisreen, Alkraiji, Abdullah
core   +1 more source