Results 81 to 90 of about 14,011 (298)
Frontiers in Political ScienceIntroductionConventional governance theory predicts that corruption deteriorates service quality and reduces citizen satisfaction; however, emerging evidence documents a counterintuitive pattern in which bribery exposure is associated with higher ...
Antonio Víctor Morales Gonzales +8 more
doaj +1 more source
The Role of Citizen Feedback in Shaping Social Policies: Enhancing Administrative Processes and Information Transparency for Inclusive Governance [PDF]
SocioEconomic ChallengesMany local governments conduct citizen satisfaction surveys to improve administrative management and governance. These surveys measure public opinions on government services and policies, but turning results into actionable policies can be challenging ...
Hiroko Oe, Yasuyuki Yamaoka
doaj +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT As firms increasingly incorporate environmental, social, and governance (ESG) concerns into their strategic agendas, stakeholder legitimacy—an audience‐conferred judgment of organizational appropriateness—has become pivotal. We theorize legitimacy as expanding a hybrid response portfolio in which firms may pursue substantive change (business ...
Min‐Jae Lee +3 more
wiley +1 more source
, 2003 Plan BThe benefits of good customer satisfaction on business as well as the costs of poor customer satisfaction have been clearly demonstrated in the research literature.
Davis, G. Scott
core
, 2015 Citizen competence--though not always referred to in those exact words--is a common and important topic in political science. This thesis proposes a definition of citizen competence that is heavily, though not entirely, contingent on a person's effort in
Daley, Brett
core +1 more source
Integrated Reporting in the Public Sector: Theoretical Foundations and Determinants of Quality
Business Strategy and the Environment, EarlyView.ABSTRACT Integrated reporting (IR) has gained attention as the IFRS Foundation promotes its use through the International Integrated Reporting Council framework (IIRF). Public sector (PS) organizations, as key drivers of economic, social and environmental sustainability, are increasingly adopting IR to enhance transparency and accountability.
Ana Zorio‐Grima, Andreea Hancu‐Budui
wiley +1 more source
, 2007 This study explores citizen satisfaction with using computer-mediated communication as a means of coming to consensus about a complex policy issue. There is little research on computer-supported collaborative work related to the online deliberation of ...
Prosseda, Kathleen
core
Green Is the New Gold: Redefining Opulent Lifestyle Through Organic Food Purchases
Business Strategy and the Environment, EarlyView.ABSTRACT Prior studies based on the Theory of Planned Behavior mostly examined the effects of health and environmental concerns on organic food consumption; however, few addressed the paradoxical relationships in the context of opulent or symbolic decorum.
Neha Sharma +3 more
wiley +1 more source
The Effect of Relationship Quality on Citizen Satisfaction With Electronic Government Services
Marketing Management Journal, 2009 Each country's government works hard to avail its services online more effectively. One solution must be to adopt the customer relationship management (CRM) concept in the process.
CHAE-EON LEE +2 more
doaj +1 more source
Community pandemic prevention and control measures and their influence on citizen satisfaction during the COVID-19 pandemic in China. [PDF]
Int J Disaster Risk Reduct, 2023 Peng Z, Yang S, Wang C, Bian X, Zhang X.
europepmc +1 more source