Results 71 to 80 of about 14,011 (298)
Ain Shams Engineering JournalThis study examines the modernization of Government Hotline Services (GHS) from legacy telephony to integrated multichannel platforms, highlighting the role of big data analytics in optimizing service efficiency and enhancing public trust.
Zicheng Zhang, Shujing Shen
doaj +1 more source
British Educational Research Journal, EarlyView.Abstract Situating the study within an ecological perspective on language education, this article examines how secondary schools in England present Modern Languages (MLs) on official school websites. Focusing on 44 schools in Local Authorities with the lowest percentage average entry for the Languages pillar of the EBacc, we built a text database ...
Zhu Hua, Yunpeng Du, Elin Arfon
wiley +1 more source
Innovative Public Service Delivery: How to assess the new relationship between public agencies and society? [PDF]
One of the major challenges faced by the Public Administration is how to create more value for both citizens and firms, mainly because of the increasing budgetary constraints and challenging demands from society.
Brito, Carlos, Carvalho, Cláudia
core
Ain Shams Engineering JournalThe quality of urban life is a crucial area of urban studies, encompassing social, environmental, and economic aspects. Sharm el-Sheikh, a popular tourist destination in Egypt, faces challenges in balancing tourism development with citizen satisfaction ...
Eman Metwally, Enas Samir
doaj +1 more source
British Educational Research Journal, EarlyView.Abstract While Gaokao, the National College Entrance Examination (NCEE), has been extensively discussed outside the Chinese academic circle, the retake policy of the test has not received much attention. Moreover, Gaokao research in China has predominantly examined the effectiveness of the retake decision in relation to students' demographic ...
Yifeng Cheng, M. Obaidul Hamid
wiley +1 more source
Are you satisfied? citizen feedback and delivery of urban services [PDF]
Citizen feedback is considered an effective means for improving the performance of public utilities. But how well does such information reflect the actual quality of service delivery?
Lall, Somik V., Deichmann, Uwe
core
International Journal of Communication, 2017 Criticism of government is prevalent on news websites all over the world, but not many studies have investigated its influence on citizen satisfaction with government.
Tianjiao Wang, Fei Shen
doaj
Priming and context effects in citizen satisfaction surveys [PDF]
Public Administration, 2017 Citizen satisfaction surveys are used extensively throughout the public sector to assess the performance of public services and to inform decision‐makers. Recent research points to cognitive biases that may occur in citizens’ perceptions of performance of public services, but we know little about possible biases in the collection of these data.
openaire +2 more sources
British Educational Research Journal, EarlyView.Abstract This study addresses the gap in rigorous evaluation of inclusive Citizenship Education methods in reducing gender and socioeconomic inequalities in political self‐efficacy. This article tests the effectiveness of two pedagogical approaches: counter‐narratives and think‐pair‐share.
Bryony Hoskins +2 more
wiley +1 more source
What is driving the increasing presence of citizen participation initiatives? [PDF]
Nowadays, there is an imperative for governments to be more responsive to community needs and public sector modernization programmes are introducing opportunities for citizen participation.
Sonia Royo, Basisilo Acerete, Ana Yetano
core