Results 71 to 80 of about 336,102 (305)
Ain Shams Engineering JournalThis study examines the modernization of Government Hotline Services (GHS) from legacy telephony to integrated multichannel platforms, highlighting the role of big data analytics in optimizing service efficiency and enhancing public trust.
Zicheng Zhang, Shujing Shen
doaj +1 more source
Priming and context effects in citizen satisfaction surveys [PDF]
Public Administration, 2017 Citizen satisfaction surveys are used extensively throughout the public sector to assess the performance of public services and to inform decision‐makers. Recent research points to cognitive biases that may occur in citizens’ perceptions of performance of public services, but we know little about possible biases in the collection of these data.
openaire +2 more sources
Young people's occupational aspirations beyond the aspiration discourse: A sociocultural perspective
British Educational Research Journal, EarlyView.Abstract Young people's aspirations have been the focus of many educational, sociological and psychological studies. This paper argues, firstly, that the concept of aspirations holds greater generative potential than suggested by the policy‐oriented ‘aspiration discourse’.
Jelena Popov
wiley +1 more source
Ain Shams Engineering JournalThe quality of urban life is a crucial area of urban studies, encompassing social, environmental, and economic aspects. Sharm el-Sheikh, a popular tourist destination in Egypt, faces challenges in balancing tourism development with citizen satisfaction ...
Eman Metwally, Enas Samir
doaj +1 more source
The Role of Citizen Feedback in Shaping Social Policies: Enhancing Administrative Processes and Information Transparency for Inclusive Governance [PDF]
SocioEconomic ChallengesMany local governments conduct citizen satisfaction surveys to improve administrative management and governance. These surveys measure public opinions on government services and policies, but turning results into actionable policies can be challenging ...
Hiroko Oe, Yasuyuki Yamaoka
doaj +1 more source
Race, Expectations and Evaluations of Police Performance: An Empirical Assessment [PDF]
, 1999 The purpose of the current study is two‐fold. First, using data obtained from a sample of crime victims (n = 122), this study empirically assesses the effect that police officer race has on evaluations of the police. Second, this study provides a greater
Stroshine, Meghan S.
core +1 more source
British Educational Research Journal, EarlyView.Abstract The integration of generative artificial intelligence (generative AI) in higher education is reshaping student engagement, yet its impact on postgraduate international students remains underexplored. This study examines how generative AI shapes postgraduate international students' engagement through a psychological needs perspective.
Olatunji David Adekoya +4 more
wiley +1 more source
International Journal of Communication, 2017 Criticism of government is prevalent on news websites all over the world, but not many studies have investigated its influence on citizen satisfaction with government.
Tianjiao Wang, Fei Shen
doaj
Innovative Public Service Delivery: How to assess the new relationship between public agencies and society? [PDF]
One of the major challenges faced by the Public Administration is how to create more value for both citizens and firms, mainly because of the increasing budgetary constraints and challenging demands from society.
Brito, Carlos, Carvalho, Cláudia
core
British Educational Research Journal, EarlyView.Abstract Situating the study within an ecological perspective on language education, this article examines how secondary schools in England present Modern Languages (MLs) on official school websites. Focusing on 44 schools in Local Authorities with the lowest percentage average entry for the Languages pillar of the EBacc, we built a text database ...
Zhu Hua, Yunpeng Du, Elin Arfon
wiley +1 more source