Clinical Anatomy, EarlyView.ABSTRACT Generative artificial intelligence (GenAI) can perform strongly on written anatomy examinations, but whether such scores represent anatomical competence remains uncertain because results vary with the model, assessment, protocol, modality, scoring, and comparator.
Juan A. Sanchis‐Gimeno +5 more
wiley +1 more source
Journal of Consumer Behaviour, EarlyView.ABSTRACT This study investigates how artificial intelligence (AI) chatbot message tone, fashion product recommendation type, and personalization level interact to shape consumers' continuance intention in online fashion shopping. Building on Construal Level Theory and the Stereotype Content Model, we treat warmth and competence cues as psychological ...
Jung Mee Kim, Seeun Kim
wiley +1 more source
Codevelopment, Implementation, and Evaluation of an AI-powered Conversational Interface for Tobacco Cessation: Protocol for a Single-Group Pre-Post Study. [PDF]
JMIR Res ProtocArora M +10 more
europepmc +1 more source
, 2018 Technological advancements re-shaped user-product interactions by enabling people to make conversation with interactive systems. This new form of interaction led designers to create a new type of user interface: Conversational User Interface (CUI ...
Hatice Merve Demirci
core
Journal of Consumer Behaviour, EarlyView.ABSTRACT Online fan communities are important peripheral arenas for sports consumption. However, the psychological and social mechanisms that sustain engagement across these digital spaces are not sufficiently understood. This study thus investigates how Orientation Toward Sporting Events (OSE) drives fan page engagement and, subsequently, satisfaction.
Hamid Shaker +3 more
wiley +1 more source
Demographics, Clinical Content, Use Patterns, and Care-Seeking Intent Across Two Generations of AI-Enabled Clinical Triage Tools (A Traditional Structured Questionnaire and a Large Language Model-Enabled Conversational Interface): Comparative Retrospective Observational Study. [PDF]
JMIR AIMarecka M +3 more
europepmc +1 more source
AI Chatbots Versus Human Agents for Customer Service: A Social Belonging Perspective
Journal of Consumer Behaviour, EarlyView.ABSTRACT Artificial intelligence (AI) has rapidly transformed customer service, leading to the widespread adoption of AI‐driven chatbots. Despite these advances, consumers consistently prefer human agents over AI chatbots, as documented in both academic research and industry reports. This research proposes a Social Belonging Perspective to explain this
Linwan Wu, Chi Zhang, Kai Tian
wiley +1 more source
From Needs Assessment to Pre-Trial Specification: Participatory Co-Design of a Generative AI Chatbot (CARES-MDD) for Persons Living with Depression in Hong Kong Psychiatric Care. [PDF]
Healthcare (Basel)Lo HKY +8 more
europepmc +1 more source
Mitigating Chatbot Service Failures: The Roles of Anthropomorphism, Acknowledgment, and Apology
Journal of Consumer Behaviour, EarlyView.ABSTRACT This study examines how chatbot anthropomorphism shapes consumer responses to service failure by distinguishing between process failure and outcome failure and by testing alternative recovery responses. Across three pretests (N = 30, 120 and 240) and two scenario‐based experiments (Study 1: N = 346; Study 2: N = 778), consumers evaluated ...
Juyon Lee, Wujin Chu, Rajat Roy
wiley +1 more source
RideGuide: multimodal conversational tour guide for passenger engagement and spatial learning in robotaxis. [PDF]
J Multimodal User InterfacesSchade E.
europepmc +1 more source