AD Research, 2020 W. Timothy Coombs SAGE Publications, Inc. Thousand Oaks, California, 2019 Desde el punto de vista metodológico, Coombs da continuidad a la tradición de autores pioneros como Fink, Barton o Mitroff para ofrecer una visión estructurada de un tema ...
Carlos Victor Costa
doaj
An exploration of the role of communication during the in-crisis situation
Jàmbá, 2013 ‘The critical component in crisis management is communication’, but somehow the vague concept of ‘communication‘ is always cited as a problem in in-crisis situations.
Tanya le Roux
doaj +1 more source
TK1951: an anatomy of crisis communication [PDF]
, 2009 This study focuses on how Turkish Airlines (THY) managed its communication strategy after the unfortunate accident of TK 1951 on February 25, 2009 near Amsterdam Schiphol Airport.
Cossío Silva, Francisco José (Coordinador) +2 more
core
Austria in the COVID-19 Pandemic - Citizens' Satisfaction with Crisis Measures and Communication [PDF]
, 2020 Background: We assess satisfaction about various aspects of the 2020 COVID-19 crisis for a representative sample of 1798 respondents living in Austria.
Dinhof, Katharina +4 more
core +1 more source
The Critical Role of Crisis Communication Plan in Corporations’ Crises Preparedness and Management [PDF]
Global Media Journal: Canadian Edition, 2014 Many corporations have a Crisis Management Plan (CMP), which is designed to handle crises. These plans may include crisis response drills, evacuation plans, and standby machines/generators.
Agnes Lucy Lando
doaj
Crisis Communications: How Businesses Respond in the Wake of Tragedy [PDF]
, 2019 Crisis communication is an ever-evolving form of communication that is integral to a business’s success. When tragedy strikes, businesses must have a thorough plan of response that manages the situation and protects their brand.
Blow, Sarah
core +1 more source
A state of emergency in crisis communication: An intercultural crisis communication research agenda [PDF]
, 2016 This article seeks to provide an evidence-based set of recommendations for the development of an intercultural crisis communication research agenda with three goals.
Diers-Lawson, AR
core +1 more source
Social networks as a channel of communication in crisis situations [PDF]
BaštinaThe key task of crisis management is to prevent or mitigate the negative consequences of a crisis, whether it concerts organizations or other entities. In crisis management, the most important element is communication.
Ilčić Milica D.
doaj +1 more source
Enhancing Employee Communication Behaviors for Sensemaking and Sensegiving in Crisis Situations: Strategic Management Approach for Effective Internal Crisis Communication [PDF]
, 2018 Purpose The purpose of this paper is to explore the organizational effectiveness of internal crisis communication within the strategic management approach, whether it enhanced voluntary and positive employee communication behaviors (ECBs) for sensemaking
Kim, Young
core +1 more source
Is there Still a PR Problem Online? Exploring the Effects of Different Sources and Crisis Response Strategies in Online Crisis Communication Via Social Media [PDF]
, 2017 This study examined the effects of source and crisis response strategy on crisis communication outcomes in the context of social media. A 3 (source: organization, CEO, or customer) × 2 (strategy: accommodative or defensive) × 2 (crisis type: airline ...
Kim, Young, Park, Hyojung
core +1 more source