Results 131 to 140 of about 26,490 (165)

CRM

2013
Roger J. Baran, Robert J. Galka
openaire   +1 more source

CRM and the bottom line: Do all CRM dimensions affect firm performance?

International Journal of Hospitality Management, 2014
Ljubica Knežević Cvelbar, Albert Assaf, Alexander Josiassen   +2 more
exaly  

Understanding CRM adoption stages: empirical analysis building on the TOE framework

Computers in Industry, 2019
Oliveira T, Frederico Cruz-Jesus
exaly  

CRM

The Computer Bulletin, 1999
openaire   +1 more source

How does CRM technology transform into organizational performance? A mediating role of marketing capability

Journal of Business Research, 2010
Woojung Chang
exaly  

Towards a holistic perspective of customer relationship management (CRM) implementation: A case study of the Housing and Development Board, Singapore

Decision Support Systems, 2006
Thompson Teo, Shan Pan
exaly  

CRM ist tot — es lebe CRM!

Sales Excellence, 2015
Claudio Felten, Ulf Loetschert
openaire   +1 more source

The CRM process in retail and service sector firms in Japan: Loyalty development and financial return

Journal of Retailing and Consumer Services, 2008
John Dawson
exaly  

Analyzing the impact of knowledge management on CRM success: The mediating effects of organizational factors

International Journal of Information Management, 2011
Antonio Padilla-Meléndez, Aurora Garrido Moreno   +1 more
exaly  

CRM

2020
openaire   +1 more source